• Order Refunded

  YOUR ORDER IS CANCELLED AND REFUNDED Once an issue occurs, you can require a solution of replacement or refund. If the order is canceled and refunded, the refund will be transferred to your Gearment wallet. Method A: You can check the refund transaction in the order details by clicking View transaction (https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/descrPopular

• Can I Delete Or Cancel An Order?

  DELETE OR CANCEL YOUR ORDER If the order is unpaid and unapproved, you can select the order and delete it by: Go to All orders → Select the order from the list → Click on More actions → Choose Archive order After this step, your order will be moved to the Archived Orders To *Popular

• Instruction To Use Issue Ticket

  CREATE AN ISSUE TICKET TO REQUEST FOR A REPLACEMENT/REFUND FOR YOUR ORDER If you need help with your orders, below are some channels you can reach out to our support: Create an issue ticket on Gearment app Contact admin on Facebook Page www.facebook.com/GearmentFulfillment Contact support via Chatbox Of three options, Gearment sellers to create an issue ticket on Gearment app or contact support vSome readers

• Reach Us Out To Solve Your Problem

  CONTACT OUR SUPPORT TEAM FOR MORE HELP If you need help with your orders, below are some channels you can reach out to our support: Create an issue ticket on Gearment app Direct message on Facebook Fanpage Contact support via Chatbox 1. How to create an issue for the order on Gearment app? Instruction To Use Issue Ticket (hSome readers

• How To Create An Order?

  CREATE AN ORDER ON GEARMENT PORTAL 1. Synchronize order Automatically synchronize order: Connect your store to Gearment application and turn on the Auto Sync Order to automatically synchronize orders from your store to Gearment app. Orders will be added every 8 hours. To connect your store, go to Store menu and click to add your store. See more details: How To Connect Your Store To Gearment? (https://helFew readers

• Platform Orders

  USING SHIPPING LABEL FROM ETSY, EBAY AND POSHMARK TO FULFILL WITH GEARMENT For a normal order, you will need to pay for both product base cost and shipping fee to fulfill. With platform orders, you only need to pay for the base cost, shipping fee is free as you will buy the shipping label directly on Etsy, eBay or Poshmark and provide that label for Gearment to ship the package. What is a platform label? Platform label is the shipping label you buy on Etsy, eBay, or Poshmark and then uFew readers

• How To Process My Order?

  HOW TO MOVE YOUR ORDERS IN TO PRODUCTION? You need to complete a few more actions to push your orders into production after successfully creating orders on Gearment app. An order needs to be matched, approved and paid before it is pushed into production. Address verified: the address generally auto verified. If it is not, and you ensure that the address is correct, you can click to the order ID → edit address → save and verify address Match product: select order → More actions → MFew readers

• Unverified Addresses

  THE ADDRESS INFORMATION IS UNVERIFIED When you create an order, . If the required information is filled in, the address can be verified and proceeded to further steps. If all reqFew readers

• FBA Order

  INSTRUCTIONS CREATE A FBA SHIPMENT ON AMAZON STORE AND A FBA ORDER ON GEARMENT PORTAL There are 2 methods to create a FBA shipment on AmazonFew readers

• On-hold Orders

  MY ORDER IS MARKED ON-HOLD AND CAN NOT BE FULFILLED The order is marked on-hold when it cannot be fulfilled. You can check some of the reasons below for more information. Product issues The design file is incorrect Update product style/size/color The color of material is the same as the design color Address issues Address information is incorrect/Error buy tracking Update shipping service Update shipping label Update gift message Another reasons On-hold as custoFew readers

• Order Status

  ORDER STATUS Since the order is created on the system until it is completed and shipped, the order can show status as below: Pending: the order cannot be processed and need to complete all actions: match product, approve and payment In-production: the order has been in production On-hold: errors occur, they can be incorrect design, incorrect address, etc. The order cannot be processed unless you update order’s information. To edit the order’s information, you will select theFew readers

• How To Create Order With Variations At Risk

  HOW CAN YOU KNOW THAT YOUR ORDER INCLUDES VARIATION AT RISK? If you create an order, you will see a warning of order including variations at risk. By clicking Save, you confirm to process order with variation at risk. As the product is at low stock, processing time might be delayed for a few business days. (https://storage.crisp.chat/users/helFew readers

• Order With Variation At Risk

  ORDER WITH VARIATIONS AT RISK During certain period of time, there may be a limited stock of apparels, requiring additional time for replenishment before they can be used to fulfill orders. To check stock status in the menu Reports → Inventory → At risk Please note that the stock status is only shown for apparels, other products are in stock by default. You can also check orders contaFew readers

• Orders Are Not Synchronized To Gearment Portal

  WHAT IF YOU CAN NOT SYNC YOUR ORDERS FROM YOUR STORE TO GEAMRENT PORTAL There are several reasons that orders are not synchronized to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → edit store For Amazon store, please ensure that the auth token is still valid, expired auth token will affect order synchronized process Orders will be auto synced every 6Few readers

• How Can I Change An Order Information?

  CHANGE THE ORDER INFORMATION You can quickly change the order information when the order is unpaid and unlocked. To edit the shipping address or shipping labels & barcodes (for platform orders), you can go to order details and update. To change product’s information such as design, product type, color, size or shipping method, you will select the order → More actions → Match product → Edit & Save. Here you can also delete any items that you do not want to fulfill. If you change the deFew readers

• Tracking Is Not Synchronized To My Store

  WHAT IF THE TRACKING NUMBERS ARE NOT SYNCHRONIZED TO YOUR STORE There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → Edit store The orders are created on Gearment app by syncing. Creating orders manually or importing order via csv file, tracking numbers cannot be auto updated on your store Auto sync tFew readers

• How Can I Find My Orders?

  SEARCHING FOR YOUR ORDERS You can search for your order on Gearment app by reference ID, order name/ID. Please go to menu Order → All Orders → Search by keyword or custom your filter Custom your filter → SearchFew readers