• Platform Orders

  USING SHIPPING LABEL FROM ETSY, EBAY, AND POSHMARK TO FULFILL WITH GEARMENT || Using a different pickup address may lead to delays in scanning and updating tracking information. Please verify that the pickup address matches the warehouse address to prevent any potential issues. Gearment Warehouse California warehouse: 13811 A Better Way, Garden Grove, CA 92843, United States Texas warehouse: 12501 Cardinal Meadow Dr, Sugar Land, TX 77478, United States For a normal order,Popular

• Instruction To Use Order Issues

  CREATE AN ORDER ISSUES TO REQUEST FOR A REPLACEMENT/REFUND FOR YOUR ORDER If you need help with your orders, below are some channels you can reach out to our support: Create an issue ticket on Gearment app Contact admin on Facebook Page www.facebook.com/GearmentFulfillment Contact support via Chatbox Of three options, Gearment highly recommends sellers to create an issue ticket on Gearment app or contact supportPopular

• Create an FBA Shipment on Amazon & Submit an FBA Order on Gearment

  CREATE A FBA SHIPMENT ON AMAZON STORE Before getting started, you can view FBA product availability and pricing here: FBA PRICE LIST There are 2 ways to create an FBA shipment on Amazon Method 1: Fully Sell Using FBA This method is for sellers who want the product to be Fulfilled By Amazon only. Step 1: Convert Listing to FBA: Go to Manage Inventory SelecPopular

• Unverified Addresses

  THE ADDRESS INFORMATION IS UNVERIFIED When you create an order, the address input will be automatically verified based on the address format. If the required information is filled in, the address can be verified and proceeded to further steps. || Please ensure that the address is valid by checking on https://www.smarty.com/products/single-address or https://www.google.com/maps If all requireFew readers

• Can I Delete Or Cancel An Order?

  DELETE OR CANCEL YOUR ORDER If the order is unpaid and unapproved, you can select the order and archive it. Go to All orders → Select the order from the list → Click on More actions → Choose Archive order After this step, your order will be moved to the Archived Orders You can also restorFew readers

• Order Refunded

  YOUR ORDER IS CANCELLED AND REFUNDED Once an issue occurs, you can require a solution of replacement or refund. If the order is canceled and refunded, the refund will be transferred to your Gearment wallet. Please note that the refund transfer typically takes 5 minutes to reflect in your wallet. You can check the refund transaction in the order details by clicking View transaction: ![](https://stoFew readers

• How To Process My Order?

  HOW TO MOVE YOUR ORDERS IN TO PRODUCTION? You need to complete a few more actions to push your orders into production after successfully creating orders on Gearment app. An order needs to be matched, approved and paid before it is pushed into production. Address verified: the address generally auto verified. If it is not, and you ensure that the address is correct, you can click to the order ID → Edit → Information → Save → Mark address as Valid See more [here](https://help.gearment.coFew readers

• Orders Are Not Pulled to the Gearment App

  WHAT IF YOU CAN NOT PULL YOUR ORDERS FROM YOUR STORE TO GEAMRENT APP There are several reasons that orders are not synchronized to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → edit store For Amazon store, please ensure that the auth token is still valid, expired auth token will affect order synchronized process Orders will be auto synced every 6-8hFew readers

• How To Create Order With Variations At Risk

  HOW CAN YOU KNOW THAT YOUR ORDER INCLUDES VARIATION AT RISK? If you create an order, you will see a warning of order including variations at risk. As the product is at low stock, processing time might be delayed for a few business days. If you send orders via API, the orders will be autoFew readers

• How Can I Find My Orders?

  SEARCHING FOR YOUR ORDERS You can easily find your orders in the Gearment app by using the search bar or advanced filters. Search by keyword Go to Orders → Draft orders or Sales orders. Use the dropdown next to the search bar to choose what you want to search by: Order ID Reference ID Customer name Customer email Enter the keyword and review the matching results.Few readers

• Tracking Is Not Synchronized To My Store

  WHAT IF THE TRACKING NUMBERS ARE NOT SYNCHRONIZED TO YOUR STORE There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → Edit store The orders are created on Gearment app by syncing. Creating orders manually or importing order via csv file, tracking numbers cannot be auto updated on your store Auto sync tFew readers

• Order Status

  ORDER STATUS Since the order is created on the system until it is completed and shipped, the order can show status as below: On-hold: errors occur, they can be incorrect design, incorrect address, etc. The order cannot be processed unless you update order’s information. To edit the order’s information, you will select the order → More actions → Match product → update the order's information → Save Awaiting payment: The order is waiting for the system to record the payment. If thisFew readers

• How Can I Change An Order Information?

  CHANGE THE ORDER INFORMATION You can quickly change the order information when the order is unpaid. To edit the shipping address or shipping labels & barcodes (for platform orders), you can go to order details and update. To change product’s information such as design, product type, color, size or shipping method, you will select the order → Actions → Edit Order → Save. | You cannot change the quantity once the order is in-production and cannot add more items into a created order. ![]Few readers

• On-hold Orders

  MY ORDER IS MARKED ON-HOLD AND CAN NOT BE FULFILLED The order is marked on-hold when it cannot be fulfilled. You can check some of the reasons below for more information. Product issues The design file is incorrect Update product style/size/color The color of material is the same as the design color Address issues Address information is incorrect/Error buy tracking Update shipping service Update shipping label Update gift message Another reasons On-hold as custoFew readers

• How to create Gift Message

  Gift Message Gift Messages allow you to include a card or message inside your orders. Gearment supports both personalized messages for buyers and fixed cards for sellers. See all the samples: here 1. Create a Gift Message Go to Studio → Gift Message Click Create Gift Message **SupportFew readers