MY ORDER IS MARKED ON-HOLD AND CAN NOT BE FULFILLED
The order is marked on-hold when it cannot be fulfilled. You can check some of the reasons below for more information.
The design file is incorrect
Update product style/size/color
The color of material is the same as the design color
Address information is incorrect/Error buy tracking
Update shipping service
Update shipping label
Update gift message
On-hold as customer request
The order information violates trademark and copyrights policies
How to resolve these errors?
To check on-hold orders, please go to menu Order → All orders → On-hold
Orders cannot be shipped because of incorrect product information
Select the order ID → More actions → Match product → edit order information → Save
Please note that your order will be moved to the production after approximately 15 minutes since you edit the order information.
Orders cannot be shipped because of incorrect address information
Click the order to see the order details → select edit address → Save & Verify Address
Address-related issues typically involve the following:
Limited address information: limited address line 1/customer name/phone number
On-hold as customer request: The status is currently on-hold as your request. This action will remain pending until you confirm to proceed the order.
The order information violates trademark and copyright policies: This occurs when you use Gearment's addresses as your return address.
The system scans all your designs, and if any are found to be related to trademark infringements, the order will be placed on-hold and cannot be fulfilled.
To ensure the order can be processed, please go to menu Return Address and update it with the new address. Once you have updated the address, the system will automatically resume processing your order. See How to configure your return address
Updated on: 10/18/2023