Question 1

Order Refunded

Accepted Answer

YOUR ORDER IS CANCELLED AND REFUNDED

Once an issue occurs, you can require a solution of replacement or refund. If the order is canceled and refunded, the refund will be transferred to your Gearment wallet.

Method A:

You can check the refund transaction in the order details by clicking View transaction

**Method B: **

You can copy the refund transaction and search in **Billing → Payment → Search Transaction ID **

** Deposit**: The process of adding funds to your G-Wallet account. This allows you to have a balance available for making payments and purchases within the Gearment app. *Payout*: A payment of order. *Refund*: The process of returning funds from a completed transaction or order back to your G-Wallet account. This typically occurs when a refund request is approved, and the refunded amount is credited back to your G-Wallet balance for future use.

Question 2

Can I Delete Or Cancel An Order?

Accepted Answer

DELETE OR CANCEL YOUR ORDER

If the order is unpaid and unapproved, you can select the order and delete it by: Go to All orders → Select the order from the list → Click on More actions → Choose Archive order

After this step, your order will be moved to the Archived Orders

To Restore Order, please select the order from the list → Click on More actions → Choose **Unarchive order **

If the order is approved, paid and is in in-production status, you can contact our support via chat box, Facebook page or create an issue ticket for the order. Support team will check and cancel the order if it is not produced yet. See Instruction To Use Issue Ticket
Orders that are completed cannot be canceled or deleted. All orders that are deleted will be in the menu Archived.

Question 3

Creating A Listing On Amazon

Accepted Answer

START CREATING A LISTING ON YOUR AMAZON STORE WITH GEARMENT

| From Gearment app, you can export an excel file including product information to list on your Amazon store

Before creating a listing on Amazon, ensure that your brand name is approved by Amazon and you also have the GTIN (Global Trade Identification Number) such as UPC, EAN or JAN for your products.

In case your products do not have any GTIN and you would like to apply for a GTIN exemption, the instructions below may help! Please be aware that these instructions are best-fit for Print-on-Demand products

Include a clear image of your brand name and logo on your printed products. You can add other details to print, this is optional, but the logo and brand name is compulsory.
Use the form below to apply for a brand approval on Amazon

Email to Amazon support team, including the application form and product images
Once you have the approval for GTIN exemption, you can start creating a listing with that product

${color}#f72b2b If you have products in different categories, you will need to submit separate requests for GTIN exemption for each product.

Start to create your listing

1. Creating a product

See how to Create Product Listing With Gearment

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Question 4

How To Connect Your Store To Gearment Portal?

Accepted Answer

CONNECT YOUR STORE TO GEARMENT

We support integrating your store from many platforms and marketplaces including Amazon, Etsy, eBay, Shopify, WordPress, or OrderDesk. It does not limit the number of stores connected. Go to **Store **menu and → Connect Store and start adding your store.

Once the store is connected, you can turn on auto-sync order and auto-sync tracking. The orders then will be auto-synced to Gearment app and when they are updated with tracking numbers, tracking numbers will be auto-added to your store. You can connect multiple stores to Gearment app.

Connect Amazon store

Follow 3 steps in the first box before heading to next actions:

Fill in the store name → Choose exactly one marketplace you are selling → Active store and turn on auto-sync order
Ensure you are logging Gearment app on the same internet IP as your Amazon store → click on Connect store

Connect Shopify store

Click "How to?" or see more details at How to connect your Shopify store to Gearment

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Question 5

Create Product Listing With Gearment

Accepted Answer

START CREATING A PRODUCT ON GEARMENT PORTAL

By creating a product on your Gearment account, you can synchronize it with your store for product listing. You can choose to sync your products directly to Etsy or Shopify, or alternatively, export your products to an excel file and upload them to Amazon or WordPress.

To create new product, please follow these instructions:

Go to Product menu → choose All products → click on **Create new product **

Select product(s) for your design → Next

Upload design

Design must follow the standard artwork guidelines, find the artwork dimensions here

Sale price: the sales price of product
Compare as prices: the price for comparison with the sale price of a product, showcasing the discount or savings customers receive. Compare as prices is usually higher than the sale price.
Placements: the specific areas on the product where a design or print is positioned.

Select a file from your computer to update the design

Fill in the product information

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Question 6

Product Price List

Accepted Answer

PRODUCT PRICE LIST

Gearment offers three different levels of tier which are bronze, silver and gold. Bronze accounts will be applied with standard base cost. Silver and gold accounts will have different price lists. In order to upgrade an account to Silver or Gold, the seller must reach the monthly volume level specified by Gearment.

Silver Tier: applied for account with daily volume of 50 items
Gold Tier: applied for account with daily volume of 100 items

| **SPECIAL OFFER: ** In case you have a estimated volume of orders, you can contact us for a better price list and more offers. Contact our support via support@gearment.com or directly message on chat box and Gearment Fulfillment Page

Extra cost for oversize’s apparels

Some apparels products are charged an extra fee for extra size, depending on types of shirts. Please see here

1. Price list for bronze account

Download the price list: here

2. Price list for silver account

Download the price list for SILVER account: [here](http://gearment.com/wp-content/uploads/2023/05/GEARMENTSILVERFBA_12-05-2023-1.

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