Create A Platform Order
IF YOU HAVE THE SHIPPING LABEL FROM TIKTOK, POSHMARK, ETSY OR EBAY, YOU CAN CREATE A PLATFORM ORDER ON GEARMENT APP FOR FULFILLING
**For Label Orders, you only pay the base cost + $0.5/order handling fee. See the prices here **
Please be aware that we only accept the following shipping services: Please select the correct shipping service for your orders:
Domestic shipping
- USPS Ground Advantage
- USPS Priority
- FedEx 2day Express
International shipping
- DHL E-commerce Solution
- FedEx International Crossborder
Important Notice:
Please ensure that the shipping label dimensions match Gearment's official specifications. Using incorrect dimensions may result in shipment disposal or other issues, and Gearment will not be held responsible. Gearment - Packaging Dimensions Official
Important notice:
Please ensure that the pickup address is set up as follows:
California warehouse: 14321 Corporate Dr, Garden Grove, CA 92843, United States
Texas warehouse: 12501 Cardinal Meadow Dr, Sugar Land, TX 77478, United States
Using a different pickup address may lead to delays in scanning and updating tracking information. Please verify that the pickup address matches the warehouse address to prevent any potential issues.
Start creating a platform order in three ways following the instructions below
Option 1: Manually create a platform order on Gearment app
- Order → Create new order → Label order
- Choose Shipping Service → Upload file Shipping Label
- Update product information & Create
- Platform label created successfully
- Match, approve and pay the order as usual
Option 2: Import platform orders via CSV file
- Order → All Orders → Import Order
- Download template file for platform order import and fill in the required information
- Order ID: Reference ID on your store
Example:
- Platform: Poshmark, Etsy, eBay and TikTok
- Variation ID: see variation ID for the product here or go to menu Order → All Order → Stock Status → Search for style/size/color → Copy variation ID
- Product name: name of your product
- Size/Color: these are optional fields, you can skip them if needed
- Print side: depend on each product, fill in the correct print side (front/back/pocket/normal/whole/both)
- Quantity
- Design link front/design link back: Use links from Google Drive, Dropbox, or another approved platform. Ensure the links are set to sharing - viewer mode.
- Shipping label link: shipping label must be saved in PDF format and the dimensions of the shipping label must be 4x6 inches
- Item barcode link (FBA only): please skip this field as importing FBA order via csv file is not yet available
- Import to create orders on Gearment app
- Platform label created successfully
- Match, approve and pay the order as usual
Option 3: Create a platform order via API
API document: https://api.gearment.com/
- Order API → Create an order label
- Match, approve and pay the order as usual
Notice: Auto Matching Product with Variant At Risk When Creating Order via API
In Settings, if enabled: - Yes: The order will be auto-matched with the variant At Risk.
- No: The system will not auto-match the product if there is any At Risk variant.
- N/A: Auto-matching has not been configured yet.
Option 4: Convert an order to a platform order
- Click the order that you want to ship with platform label
- In the order details, select More Options → Convert to label order
- Choose Shipping Service → Upload file Shipping Label → Save
- Platform label created successfully
- Match, approve and pay the order as usual
Please note for the shipping label link by creating an order import CSV file or via API:
- Use links from Google Drive, Dropbox, or another approved platform.
- Ensure the link type is download and the content-type is PDF.
- For Google Drive links, convert them to the download format using this website: https://sites.google.com/site/gdocs2direct/
Updated on: 03/20/2025
Thank you!