CREATE AN ORDER ON GEARMENT APP

There are four methods to create an order on Gearment app

1. Synchronize order

Automatically synchronize order: Connect your store to Gearment application and turn on the Auto Sync Order to automatically synchronize orders from your store to Gearment app. Orders will be added every 8 hours.

To connect your store, go to Store menu and click to add your store. See more details: How To Connect Your Store To Gearment?

Manually synchronize order:
Go to menu Order → All orders → Create new order → Sync order → Choose platform → Select time (in US time zone) and Store → Sync order





Go to Logs → Sync order to follow if the orders are successfully and continuously synchronized to Gearment app



2. Import order via csv file

Go to menu Order → All orders → Import order → Select store → Download Sample file → Fill in required information → Upload file on Gearment → Import order
We recommend you to use the first File Order Gearment to import. This template can be used for all types of platform.





Go to Logs → Import orders to follow if the orders are successfully imported to Gearment app



Please note: When placing orders with more than 2 units, the order ID must be the same to group into a single order.

Example:



3. Create an order manually

There are two ways to create order manually:

Click New order shortcut on Dashboard tab



Go to menu Order → All orders → Create new order → Choose Manual order



4. Create an order using API:
You can find all documents about API at http://api.gearment.com/
Notice: Auto Matching Product with Variant At Risk When Creating Order via API
In Settings, if enabled:
Yes: The order will be auto-matched with the variant At Risk.
No: The system will not auto-match the product if there is any At Risk variant.
N/A: Auto-matching has not been configured yet.

Updated on: 02/11/2025