Shipping Time
HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED? For print-on-demand orders, it will take averagely from 1 to 3 business days to process before it is shipped, it depends on each type of product. In the peak time, the processing time can be 2-4 or 3-7 business days. Please be aware of the processing time in different period times to update the handling time on your store. Orders that are completed on Friday afternoon might be picked up on the next Monday as the shipping carrier does not workPopularHow to set up a TikTok Shop warehouse/pickup address?
What is Multi-warehouse Feature？ Multi-warehouse (MWH) is a warehouse management tool in TikTok Shop Seller Center which allows sellers to manage up to 20 warehouses to help sellers fulfill their orders. This feature will enable sellers to fulfill orders more efficiently, and at the same time reduce shipping costs and shorten delivery lead time. How to Create a new Multi-Warehouse Add a warehouse You can set at most 20 Pickup Warehouse addresses and 1 Return Warehouse address. *Some readersSales Tax
SALES TAXES FOR ORDERS SHIPPED IN CALIFORNIA, TO UNITED KINGDOM AND TO EUROPEAN COUNTRIES Customs, duty charges and sales tax may be applicable depending on the country of origin, size, weight and/or value of your order. Some countries may require import tax, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of the buyer's country. There might also be delays in delivery times due to customs checks which are out of our contrSome readersHow Shipping Fee Is Calculated For An Order
SHIPPING FEE FOR AN ORDER 1. Order with only 1 unit: The shipping fee will be charged based on the shipping service chosen. Eg: If you order one mug and choose the standard shipping service, the shipping fee will be charged as below: 2. Orders with 2 or more units: If the ordeSome readersShipping Service Suspended
Shipping Service Suspended: Countries Not Currently Supported Currently we do not support orders or packages addressed to the following countries below due to the pandemic, regional conflict, or other factors. Creating orders for these countries through the Gearment Portal will be temporarily blocked.Few readersMissing Delivered Packages
IT IS SHOWN DELIVERED BUT THE CUSTOMER CAN NOT FIND THE PACKAGE Email template you can use to instruct your customer: Urgent: Follow-Up on Your Recent Order Delivery Sometimes the package is shown delivered but the customer does not find it. Please advise your customer to take some actFew readersWhat Carrier/Shipping Service Used For My Order?
ORDERS WITH DIFFERENT PRODUCTS, ADDRESSES OR SHIPPING METHODS WILL BE UPDATED WITH DIFFERENT CARRIERS AND SHIPPING SERVICES If you synchronize the orders to Gearment app and turn on the auto sync tracking numbers back to your store, you may not need to be concern about what carrier or shipping service used for your orders. When the tracking number is synced to your store automatically, carrier and shipping service information will be simultaneously added to your order. Turn on auto sync trackFew readersShipping Contacts
POST OFFICE ADDRESSES AND CARRIER CONTACTS Sometimes your customer cannot receive their package. This can happen for some reasons below: Delay occurs while the package is in transit Package held at the post office as it cannot be delivered to the desired address or addressee moves to another address Package is on the wrong delivery routine Package delivered but there is no hint where it is located The original address is incorrect or insufficient In such situation, you can advise yFew readersOrders Delivered To APO/FPO/DPO/Military Addresses
ORDERS CAN BE DELIVERED TO MILITARY ADDRESSES The shipment can be delivered to PO Boxes and Military APO/FPO addresses. USPS (Ground and Fastship ) is the only postal service that can deliver mail and packages to APO/FPO military addresses. Only Ground and Fastship ser Your shipment can take up to 35 days to arrive at any domestic or international military/APO address. Plus, your delivery leFew readersTrack Your Orders
HOW TO TRACK MY ORDERS? You can find the tracking number in the order details or it is shown on the same row as the order ID on Gearment app. If an order includes multiple items, it may have separate delivery dates and different tracking numbers. To see tracking information, please go to all orders and the order’s details. The tracking number is hyperlinked and you can directly click on that tracking number, it will pop up the tracking page to follow the package. You can also check youFew readersUndeliverable Packages
WHY IS MY PACKAGE NOT DELIVERED? A package might be returned as undeliverable for several reasons: The address is incorrect, illegal or outdated Usually, the package is stored for a period that can vaFew readersMissing Items
FIND A MISSING ITEM FROM YOUR PACKAGE If an item is missing from your package, it may have been shipped separately. If you received your package and an item is missing, do the following: Go to Your Orders to see if your missing item is in another shipment. Next to the image of your item, select Track Package to find the delivery date for this shipment. If you still can't locate your item, conFew readersStamped Shipping For Cut-out Sticker
GET YOUR STICKERS DELIVERED WITH STAMPED SHIPPING What is stamped shipping? Stamped shipping is a shipping service using an envelope with a stamp on it. Normally, there will be no tracking number for this shipment. Many marketplaces have currently accepted stamped shipping for orders with costs less than $10. Sellers will not be required to provide a tracking number for such orders. color ff0000 (Warning: The stamped shipping number provided by Gearment should not be added to yourFew readersInstall A Mailbox To Receive Your Order
YOUR CUSTOMER NEEDS TO INSTALL A MAILBOX AT THEIR HOUSE TO RECEIVE THEIR ORDER On occasions, delivery might not be feasible due to the absence of a mailbox. To ensure successful package reception, your end customer is advised to arrange for a mailbox installation at their house. I. Why do we need a mailbox?Few readersOrder Updated With A Tracking Number
HOW CAN I KNOW THAT MY ORDERS HAVE BEEN UPDATED WITH TRACKING NUMBERS? All orders will be updated with tracking numbers in 24-48 hours since the payment time, except for orders with fast shipping. For those orders, when they are completely printed, the tracking numbers will be updated. Notification about tracking numbers will be sent to your registered email. In case you do not require to receive theseFew readersPeak Season Shipping Surcharges
Peak Season Shipping SurchargesFew readers