IT IS SHOWN DELIVERED BUT THE CUSTOMER CAN NOT FIND THE PACKAGE

Sometimes the package is shown delivered but the customer does not find it. Please advise your customer to take some actions below:
Carefully check the mailbox, surroundings and ask the neighbor
If the customer live in the apartments, buildings or complex, etc, double check the nearby parcel lockers/mailbox, mail center or ask the building guards
Check the camera
Contact the local post office for detailed information
If there is still no information about the package, you can contact our support team for a replacement; attach the photos of your customer’s feedback.

Email template you can use to instruct your customer here: Urgent: Follow-Up on Your Recent Order Delivery

Updated on: 02/26/2024