Platform Orders
USING SHIPPING LABEL FROM ETSY, EBAY, AND POSHMARK TO FULFILL WITH GEARMENT Gearment Warehouse California warehouse: 14321 Corporate Dr, Garden Grove, CA 92843, United States Texas warehouse: 12501 Cardinal Meadow Dr, Sugar Land, TX 77478, United States For a normal ordePopularInstruction To Use Issue Ticket
CREATE AN ISSUE TICKET TO REQUEST FOR A REPLACEMENT/REFUND FOR YOUR ORDER If you need help with your orders, below are some channels you can reach out to our support: Create an issue ticket on Gearment app Contact admin on Facebook Page www.facePopularCreate an FBA Shipment on Amazon & Submit an FBA Order on Gearment
CREATE A FBA SHIPMENT ON AMAZON STORE Before getting started, you can view FBA product availability and pricing here: FBA PRICE LIST There are 2 ways to create an FBA shipment on Amazon Method 1: Fully Sell Using FBA This method is for sellers who want the product to be Fulfilled By Amazon only. Step 1: Convert Listing to FBA: Go to Manage Inventory SelecPopularUnverified Addresses
THE ADDRESS INFORMATION IS UNVERIFIED When you create an order, . If the required information is filled in, the address can be verified and proceeded to further steps. If all requireFew readersOrder Refunded
YOUR ORDER IS CANCELLED AND REFUNDED Once an issue occurs, you can require a solution of replacement or refund. If the order is canceled and refunded, the refund will be transferred to your Gearment wallet. Please note that the refund transfer typically takes 5 minutes to reflect in your wallet. You can check the refund transaction in the order details by clicking View transaction: (https://stoFew readersCan I Delete Or Cancel An Order?
DELETE OR CANCEL YOUR ORDER If the order is unpaid and unapproved, you can select the order and archive it. Go to All orders → Select the order from the list → Click on More actions → Choose Archive order After this step, your order will be moved to the Archived Orders You can also restorFew readersHow To Process My Order?
HOW TO MOVE YOUR ORDERS IN TO PRODUCTION? You need to complete a few more actions to push your orders into production after successfully creating orders on Gearment app. An order needs to be matched, approved and paid before it is pushed into production. Address verified: the address generally auto verified. If it is not, and you ensure that the address is correct, you can click to the order ID → Edit → Information → Save → Mark address as Valid See more here (https://help.gearment.coFew readersOrders Are Not Pulled to the Gearment App
WHAT IF YOU CAN NOT PULL YOUR ORDERS FROM YOUR STORE TO GEAMRENT APP There are several reasons that orders are not synchronized to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → edit store For Amazon store, please ensure that the auth token is still valid, expired auth token will affect order synchronized process Orders will be auto synced every 6-8hFew readersHow To Create Order With Variations At Risk
HOW CAN YOU KNOW THAT YOUR ORDER INCLUDES VARIATION AT RISK? If you create an order, you will see a warning of order including variations at risk. As the product is at low stock, processing time might be delayed for a few business days. If you send orders via API, the orders will be autoFew readersTracking Is Not Synchronized To My Store
WHAT IF THE TRACKING NUMBERS ARE NOT SYNCHRONIZED TO YOUR STORE There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → Edit store The orders are created on Gearment app by syncing. Creating orders manually or importing order via csv file, tracking numbers cannot be auto updated on your store Auto sync tFew readersHow Can I Change An Order Information?
CHANGE THE ORDER INFORMATION You can quickly change the order information when the order is unpaid. To edit the shipping address or shipping labels & barcodes (for platform orders), you can go to order details and update. To change product’s information such as design, product type, color, size or shipping method, you will select the order → Actions → Edit Order → Save.Few readersHow Can I Find My Orders?
SEARCHING FOR YOUR ORDERS You can easily find your orders in the Gearment app by using the search bar or advanced filters. Search by keyword Go to Orders → Draft orders or Sales orders. Use the dropdown next to the search bar to choose what you want to search by: Order ID Reference ID Customer name Customer email Enter the keyword and review the matching results.Few readersOrder Status
ORDER STATUS Since the order is created on the system until it is completed and shipped, the order can show status as below: On-hold: errors occur, they can be incorrect design, incorrect address, etc. The order cannot be processed unless you update order’s information. To edit the order’s information, you will select the order → More actions → Match product → update the order's information → Save Awaiting payment: The order is waiting for the system to record the payment. If thisFew readersOn-hold Orders
MY ORDER IS MARKED ON-HOLD AND CAN NOT BE FULFILLED The order is marked on-hold when it cannot be fulfilled. You can check some of the reasons below for more information. Product issues The design file is incorrect Update product style/size/color The color of material is the same as the design color Address issues Address information is incorrect/Error buy tracking Update shipping service Update shipping label Update gift message Another reasons On-hold as custoFew readersHow to create Gift Message
Gift Message Gift Messages allow you to include a card or message inside your orders. Gearment supports both personalized messages for buyers and fixed cards for sellers. 1. Create a Gift Message Go to Studio → Gift Message Click Create Gift Message Supported Gift Message Types Gearment supports two types of gift messages: Custom image & Upload imageFew readers