IF YOU HAVE THE SHIPPING LABEL FROM TIKTOK, POSHMARK, ETSY OR EBAY, YOU CAN CREATE A PLATFORM ORDER ON GEARMENT APP FOR FULFILLING

**For Label Orders, you only pay the base cost + $0.5/order handling fee. See the prices here **

Please be aware that we only accept the following shipping services: Please select the correct shipping service for your orders:

Domestic shipping

• USPS Ground Advantage
• USPS Priority
• FedEx 2day Express

International shipping

• DHL E-commerce Solution
• FedEx International Crossborder

Important Notice:

Please ensure that the shipping label dimensions match Gearment's official specifications. Using incorrect dimensions may result in shipment disposal or other issues, and Gearment will not be held responsible. Gearment - Packaging Dimensions Official

Important notice:

Please ensure that the pickup address is set up as follows:

California warehouse: 14321 Corporate Dr, Garden Grove, CA 92843, United States

Texas warehouse: 12501 Cardinal Meadow Dr, Sugar Land, TX 77478, United States

Using a different pickup address may lead to delays in scanning and updating tracking information. Please verify that the pickup address matches the warehouse address to prevent any potential issues.

Start creating a platform order in three ways following the instructions below

Option 1: Manually create a platform order on Gearment app

• Order → Create new order → Label order

• Choose Shipping Service → Upload file Shipping Label

• Update product information & Create

• Platform label created successfully

• Match, approve and pay the order as usual

Option 2: Import platform orders via CSV file

• Order → All Orders → Import Order

• Download template file for platform order import and fill in the required information

• Order ID: Reference ID on your store

Example:

• Platform: Poshmark, Etsy, eBay and TikTok
• Variation ID: see variation ID for the product here or go to menu Order → All Order → Stock Status → Search for style/size/color → Copy variation ID

• Product name: name of your product
• Size/Color: these are optional fields, you can skip them if needed
• Print side: depend on each product, fill in the correct print side (front/back/pocket/normal/whole/both)
• Quantity
• Design link front/design link back: Use links from Google Drive, Dropbox, or another approved platform. Ensure the links are set to sharing - viewer mode.
• Shipping label link: shipping label must be saved in PDF format and the dimensions of the shipping label must be 4x6 inches
• Item barcode link (FBA only): please skip this field as importing FBA order via csv file is not yet available

• Import to create orders on Gearment app

• Platform label created successfully

• Match, approve and pay the order as usual

Option 3: Create a platform order via API

API document: https://api.gearment.com/

• Order API → Create an order label

• Match, approve and pay the order as usual

Notice: Auto Matching Product with Variant At Risk When Creating Order via API

In Settings, if enabled:

• Yes: The order will be auto-matched with the variant At Risk.
• No: The system will not auto-match the product if there is any At Risk variant.
• N/A: Auto-matching has not been configured yet.

Option 4: Convert an order to a platform order

• Click the order that you want to ship with platform label

• In the order details, select More Options → Convert to label order

• Choose Shipping Service → Upload file Shipping Label → Save

• Platform label created successfully

• Match, approve and pay the order as usual

Please note for the shipping label link by creating an order import CSV file or via API:

• Use links from Google Drive, Dropbox, or another approved platform.
• Ensure the link type is download and the content-type is PDF.
• For Google Drive links, convert them to the download format using this website: https://sites.google.com/site/gdocs2direct/

Updated on: 03/20/2025