WHAT IF YOU CAN NOT PULL YOUR ORDERS FROM YOUR STORE TO GEAMRENT APP

There are several reasons that orders are not synchronized to Gearment app, please make sure you have done all of below actions:

• Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → edit store
• For Amazon store, please ensure that the auth token is still valid, expired auth token will affect order synchronized process
• Orders will be auto synced every 6-8hr
• Ensure orders on your store are already updated with all the required information

You can check sync order progress details in menu Log → Pull order

In case all of the above are followed, you can contact our support team for more help.

Updated on: 01/20/2026