THE ADDRESS INFORMATION IS UNVERIFIED

When you create an order, the address input will be automatically verified based on the address format. If the required information is filled in, the address can be verified and proceeded to further steps.

If all required information are all filled in and it says address unverified, you can follow the instructions below:

• Double-check the whole address. You can check the address via Google Map, Google search or on website smarty.com/products/single-address
• In case it all shows that the address is valid, you can manually verify the address on Gearment app following below instructions

Option 1: Edit address select in case you would like to change the address information for unpaid orders.

• Click to the order ID on Gearment app to enter the order details → Action → Edit Order → change address infomation → Save → Mark address as valid
• After that you can continue with other actions such as Approve order → Payment order

Option 2: Mark As Valid select in case you confirm the address is correct and would like to quickly proceed with address verification

• If the address is not validated, the system will ask you to Mark address as valid.

Please select option Mark address as valid only after confirming with the customer that they regularly receive shipments at that address; otherwise, choose Back to editing.

• After that you can continue with other actions such as → Approve Order → Payment Order

Updated on: 01/23/2026