HOW TO TRACK MY ORDERS?
- You can find the tracking number in the order details or it is shown on the same row as the order ID on Gearment app. If an order includes multiple items, it may have separate delivery dates and different tracking numbers.
- To see tracking information, please go to all orders and the order’s details. The tracking number is hyperlinked and you can directly click on that tracking number, it will pop up the tracking page to follow the package.
- You can also check your order on carrier websites: DHL
An example of DHL DOMESTIC tracking
Please note that it is possible that the tracking information might not be visible immediately after the tracking number is updated on the order. The order will be processed, printed then it is packed to ship. Usually 24-48hrs after the order shipped out, tracking information will be updated on the tracking link. Delivery time depends on which shipping service you choose. Check out the shipping time
For orders with a DHL tracking number, DHL will be the initial pickup carrier. Once the package reaches the local post office, USPS will handle the final delivery. You may use either the DHL or USPS tracking number to update your store on the platform/marketplace. Please note that the estimated delivery time may vary by 1–3 business days, depending on actual delivery conditions.
An example of DHL INTERNATIONAL tracking
Note: You can view more detailed tracking information at Universal Parcel Tracking. If it is not accessible, please try using incognito mode or changing your IP (e.g., 1.1.1.1).
In case the tracking number does not update for more than 14 business days, the package may be lost in transit. You can contact our support or create an order issue
for further checking. Check out how to create an issue here
Updated on: 01/12/2026
