Articles on: Getting Started

Teams & Settings

Teams & Settings


In the new version, users can create multiple teams under one account to manage orders and members more effectively.


The Teams & Settings section allows you to manage:

  • Team members and roles
  • Team profile and permissions
  • Store configurations such as automation settings, shipping packages, and return addresses



Each team includes five main parts:

  1. Team Profile
  2. Members
  3. Settings
  4. Roles
  5. Developer Settings

1. Team Profile


You can personalize your team profile by updating key details for easy identification across multiple stores or accounts.

  1. Go to Team ➝ Team Profile
  2. Update the following fields:Team NameTeam Avatar (Profile Image)Team Description or Links




2. Members


The Members tab helps you manage all team users and invite new members to collaborate.


➕ Invite a New Member
  1. Go to Members ➝ Invite New Member
  2. Enter the email address of the member you want to invite
  3. Select a Role and Store
  4. Click Send Invitation

An invitation email will be sent to the user.




Invitation Statuses:

  • Invite Sent: Waiting for the user to accept the invitation.
  • Active: The user has accepted and joined the team.
  • Declined: The user has rejected the invitation.



Filters & Search:

Use the search and filter options to find members by:

  • All Roles
  • All Stores
  • Email address


3. Settings


The Settings tab allows you to configure automation features, shipping defaults, return addresses, and export templates for product listings.


General Settings


Use automation settings to streamline your daily workflow and minimize manual actions.


Feature

Description

Auto Sync Tracking

Automatically syncs tracking numbers from Gearment to your connected sales channels.

Auto Match Order by Product SKU

Automatically matches order products to previously processed SKUs and designs.

Auto Approve Orders

Orders with successfully matched products are automatically approved before payment.

Auto Payment Orders

Automatically processes payment every 4 hours.

Receive Tracking Code Notifications via Email

Sends tracking updates directly to your registered email address.


Exporting Templates


You can create Product Feed Templates for Google Shopping and Amazon to easily export product data for listings.


To create a product feed template:

  1. Go to Settings ➝ Exporting Templates.
  2. Choose Create Google Template or Create Amazon Template.
  3. Configure product data fields.
  4. Click Save Template.


After saving, your templates will be available for export in the corresponding format.





Shipping Package Configuration


You can also set up a default shipping package for orders synced to the Gearment App.




⚠️ Note: For manually created orders, CSV-imported orders, or API orders, the system will use the shipping package specified during order creation instead of the default one.


Return Address


Your Return Address serves as both the return location and ship-from address for your store. It will also appear on shipping labels.


To add or edit a return address:

  1. Go to Settings ➝ Return Address.
  2. Click Add Return Address.
  3. Enter the full U.S. address details
  4. Click Save




A valid return address is required for order processing.


4. Roles


Roles define access levels and permissions within your team.


Default Roles:

  • Owner: Full access to all settings and information (automatically assigned to account owner).
  • Member: Limited access as granted by the Owner.


Create a New Role:

  1. Go to Roles ➝ Add Role.
  2. Enter the Role Name and Description.



  1. Assign permissions such as:
  • Order management
  • Payment access
  • Settings visibility
  1. Click Add Role to save.



Your new role will appear in the list and can be assigned to team members.


5. Developer settings


The Developer Settings section provides integration tools including API credentials and Webhooks.


Get API Credentials

Generate your API Key and API Secret for system integration.

For detailed steps, visit:: How to Get Your Gearment API Credentials (New Version)




Use Webhooks

You can connect Gearment with other platforms (e.g., Order Desk) to receive order status updates in real-time.


To set up Webhooks:

  1. Go to Webhooks ➝ Add Webhook.
  2. Choose the Topic you want to receive updates for.
  3. Activate and Save the webhook.


Once created, Gearment will automatically send order status updates to your connected endpoint.





Updated on: 10/13/2025

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