Import Orders via CSV/Excel - Platform Label Order

This guide explains how to import orders in bulk using a CSV or Excel file when the shipping label is purchased from the selling platform instead of Gearment.

This method is commonly used for platforms such as TikTok Shop, Etsy, eBay, Order Desk, or Poshmark, when the seller generates the shipping label directly from the platform.

Step 1: Access the Import Feature

• Login Gearment portal
• Go to Draft order
• Click Import

Step 2: Configure Import Settings

Before uploading your file, fill in the following fields:

• Platform: Select the selling platform TikTok Shop, Etsy, eBay, Order Desk, Poshmark.
• Store: Select the connected store where the orders belong.
• File Type: Use Platform Label Order Template when the shipping label is provided by the platform (e.g., TikTok Shop, Etsy, eBay, Order Desk, Poshmark).

Variant ID - Platform Label Order: Enter the Variant ID of the product.

Product style - Platform Label Order: Enter product details: Style, Color, Size.

Step 3: Download the Import Template

Click Download Platform Label Order Template

Use this file to prepare your order data before uploading.

Important:

• Do not delete or rename any columns in the template.
• Keep the original format
• Modifying the template structure may cause import errors

Step 4: Fill in the Order Information

There are 2 ways to create orders using the import template. Please choose one method only.

1. Variant ID - Platform Label Order

Open the downloaded file and complete the required fields.

Order Information

Order ID (Reference ID): A unique ID used to track the order in your internal system or selling platform.

Add Product Information

Each order must include product details.

• Variant ID: Use the Variant ID listed in the Product Variant ID sheet inside the template.

A Variant ID represents a specific product combination: Product style + size + color

Example: GM0002000014 = Classic T-Shirt / Ash / Size L

• Quantity: Enter the number of units ordered.

• Design Links: Paste the design URL into the correct print location column.

Available columns include:

Design Link Front

Design Link Back

Design Link Pocket

Design Link Left Sleeve

Design Link Right Sleeve

Design Link Whole

Important:

• Make sure the design link is publicly accessible.
• Private links may cause mapping product delays.

Add Optional Order Information

• Gift Message Body: Add a gift message that will be included with the order.

2. Product Style - Platform Label Order

Fill in the product details, including: Product style, Color, Size.

Ensure the information matches Gearment’s product style to avoid mapping errors.

Step 5: Upload the File

After completing the template:

• Save the file in CSV or Excel format
• Click Upload file or drag and drop the file here

Gearment will begin processing the import.

Step 6: Check Import Logs

After uploading the file, you can track the import result.

Go to: Logs → Import Orders. You will see the import status for each file.

Fix Failed Imports

• Click View Detail
• Download the Failed Import File

• Check the last column to see the error message

• Fix the issue in your original file
• Upload the corrected file again

Step 7: Process Orders After Import

All successfully imported orders will appear in Draft Orders.

From there, you can:

• Map the product
• Approve the order
• Make payment
• Track production Sale Orders

You can enable automatic order processing to reduce manual steps.

Go to Settings and enable:

• Auto-approve orders
• Auto payment

When enabled, imported orders will automatically move into production after import.

For detailed instructions on creating a Platform Label Order manually, please refer to this guide: Platform Label Order

Updated on: 03/24/2026