Import Orders via CSV/Excel - Platform Label Order

This guide explains how to import orders in bulk using a CSV or Excel file when the shipping label is purchased from the selling platform instead of Gearment.

This method is commonly used for platforms such as TikTok Shop, Etsy, eBay, Order Desk, **or Poshmark,** when the seller generates the shipping label directly from the platform.

Step 1: Access the Import Feature

• Login Gearment portal
• Go to Draft order
• Click Import

Step 2: Configure Import Settings

Before uploading your file, fill in the following fields:

• Platform: Select the selling platform TikTok Shop, Etsy, eBay, Order Desk, Poshmark.
• Store: Select the connected store where the orders belong.
• File Type: Currently, the system supports two template types:

Gearment Template: Use this template if Gearment provides the shipping label.

Platform Label Order Template: Use this template if the seller or platform provides the shipping label.

Step 3: Download the Import Template

Click Download Platform Label Order Template

Use this file to prepare your order data before uploading.

Important:

• Do not delete or rename any columns in the template.
• Keep the original format
• Modifying the template structure may cause import errors

Step 4: Fill in the Order Information

Open the downloaded file and complete the required fields.

Order Information

Order ID (Reference ID): A unique ID used to track the order in your internal system or selling platform.

Shipping label link:

• The link must be publicly accessible
• The system must be able to download the label automatically

Product information

• Variant ID: Use the Variant ID listed in the Product Variant ID sheet inside the template.

A Variant ID represents a specific product combination: Product style + size + color

Example: GM0002000014 = Classic T-Shirt / Ash / Size L

• Quantity: Enter the number of units ordered.

• Design Links: Paste the design URL into the correct print location column. Available columns include:

Design Link Front

Design Link Back

Design Link Pocket

Design Link Left Sleeve

Design Link Right Sleeve

Design Link Whole

Important:

• The design link must be publicly accessible
• Private links may cause product mapping delays

Optional Information

Gift Message Body: Add a gift message that will be included with the order.

Step 5: Upload the File

After completing the template:

• Save the file in CSV or Excel format
• Click Upload file or drag and drop the file here

Gearment will begin processing the import.

Step 6: Check Import Logs

After uploading the file, you can track the import result.

Go to: Logs → Import Orders. You will see the import status for each file.

Fix Failed Imports

• Click View Detail
• Download the Failed Import File

• Check the last column to see the error message

• Fix the issue in your original file
• Upload the corrected file again

Step 7: Process Orders After Import

All successfully imported orders will appear in Draft Orders.

From there, you can:

• Map the product
• Approve the order
• Make payment
• Track production Sale Orders

You can enable automatic order processing to reduce manual steps.

Go to Settings and enable:

• Auto-approve orders
• Auto payment

When enabled, imported orders will automatically move into production after import.

For detailed instructions on creating a Platform Label Order manually, please refer to this guide: Platform Label Order

Updated on: 03/10/2026