Question 1

Product Price List

Accepted Answer

PRODUCT PRICE LIST

Gearment offers three different levels of tier which are bronze, silver and gold. Bronze accounts will be applied with standard base cost. Silver and gold accounts will have different price lists. In order to upgrade an account to Silver or Gold, the seller must reach the monthly volume level specified by Gearment.

Silver Tier: applied for account with daily volume of 50 items
Gold Tier: applied for account with daily volume of 100 items

| **SPECIAL OFFER: ** In case you have a estimated volume of orders, you can contact us for a better price list and more offers. Contact our support via support@gearment.com or directly message on chat box and Gearment Fulfillment Page

|| EXTRA COST FOR OVERSIZED APPARELS || Some apparels products are charged an extra fee for extra size, depending on types of shirts. Please see here

Download FULL PRICE LIST: here

1. Price list for bronze account

Download the price list for BRONZE account: here

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/gm-pricelist-2025-bronze_1

Question 2

Mug Products

Accepted Answer

GEARMENT - CUSTOM CERAMIC MUG GUIDELINES

Product descriptions

Download FULL PRICE LIST: here

1. Ceramic Mug

Printed in the USA
Brand: Penguin/ORCA Premium Mug
Material: High-quality, durable, and heat-resistant ceramic
Print type: Sublimation printing, latest technique for vibrant, vivid, and crisp printing with a glossy finish
Print area: Wrap around
Color: White and black
Sizing: 11oz (325ml) and 15oz (444ml)

2. Couple mug

Printed in the USA
Brand: Penguin/ORCA Premium Mug
Material: High-quality, durable, and heat-resistant ceramic
Print type: Sublimation printing, latest technique for vibrant, vivid, and crisp printing with a glossy finish
Print area: Wrap around
Color: White
Sizing: 11oz (325ml)

3. Color Changing Mug

Printed in the USA
Brand: Penguin/ORCA Premium Mug
Material: High-quality, durable, and heat-resistant ceramic
Print type: Sublimation printing, latest technique for vibrant, vivid, and crisp printing with a glossy finish. The printing will reveal itself when hot liquid (above 40C/140F) is poured into the mug
Print area: Wrap around
Color: White
Sizing: 11oz (325ml) and 15oz (444ml)

4. Accent white mug

Brand: Penguin/ORCA Premium Mug
Material: High-quality, durable, and heat-resistant ceramic
Print type: Sublimation printing, latest

Question 3

Ornament Products

Accepted Answer

GEARMENT - CUSTOM ORNAMENT GUIDELINES

Download FULL PRICE LIST: here

Product descriptions

1. Ceramic ornament

Brand: Generic
Printed in the USA
Material: High-quality, and durable ceramic.
Print type: UV printing, the latest technique for vibrant, vivid, and crisp printing with a matte/glossy finish.
Print area: Two sides.
Hole for hanging string, with gold metallic cord tinsel string included.
Color: White
Shape: Circle, oval, heart and star

2. Aluminum ornament

Brand: Generic
Printed in the USA
Material: High-quality and rust-resistant aluminum
Print type: UV printing, the latest technique for vibrant, vivid, and crisp printing with a glossy finish.
Print area: One-sided
Hole for hanging string, with red ribbon included.
Color: Transparent
Shape: Benelux

3. Acrylic ornament

Brand: Generic
Printed in the USA
Material: Transparent high-quality acrylic plexiglass.
Print type: UV printing, the latest technique for vibrant, vivid, and crisp printing.
Print area: One side.
Hole for hanging string, with gold metallic cord tinsel string included.
Color: Transparent
Shape: Circle and benelux
Protective seal: Remove the protective seal from one side before using.

4. Led Circle Acrylic Ornament

Brand: Generic
Printed in the USA
Material: Transparent high-qual

Question 4

Platform Orders

Accepted Answer

USING SHIPPING LABEL FROM ETSY, EBAY AND POSHMARK TO FULFILL WITH GEARMENT

|| Using a different pickup address may lead to delays in scanning and updating tracking information. Please verify that the pickup address matches the warehouse address to prevent any potential issues.

Gearment Warehouse

**California warehouse: **14321 Corporate Dr, Garden Grove, CA 92843, United States
Texas warehouse: 12501 Cardinal Meadow Dr, Sugar Land, TX 77478, United States

For a normal order, you will need to pay for both product base cost and shipping fee to fulfill. With platform orders, you only need to pay for the base cost, shipping fee is free as you will buy the shipping label directly on Etsy, eBay or Poshmark and provide the shipping label for Gearment to ship the package.

What is a platform label?

Platform label is the shipping label you buy on Etsy, eBay, or Poshmark and then upload on Gearment app to fulfill
Fulfillment fee: The sellers using platform label service only pay BASE COST + $0.5 (handling fee) for Gearment

Why using platform label helps to minimize account suspension?

Be more credible
Be more trusty for customers
0% shipping disputes from customers
Better shipping prices

${color}[#e90c0c](Kindly be aware that we only accept the following shipping services. Please select the correct shipping service for your orders.) Domestic shipping

USPS Ground Advantage | USPS First
USPS Priority
FedEx 2day Express **I

Question 5

Instruction To Use Issue Ticket

Accepted Answer

CREATE AN ISSUE TICKET TO REQUEST FOR A REPLACEMENT/REFUND FOR YOUR ORDER

|| If your order hasn't been printed yet and you ${color}[#fb2d2d](need to urgently cancel) it, please create an issue ticket. This will temporarily stop the printing and shipping process, and our support team will get back to you promptly.

If you need help with your orders, below are some channels you can reach out to our support:

Of three options, Gearment ${color}[#f00505](highly recommends) sellers to create an issue ticket on Gearment app or contact support via chatbox.

1. What is an issue ticket?

Issue ticket is where sellers send replace or refund requests for an order.

2. What are the advantages of creating an issue ticket?

Monitor your order issues more systematically
Be able to export issue reports
Hold-on the order in case of emergency if the order is not printed yet
Easily feedback and rate the quality of customer service and products when issue completed

How to create ticket issue on Gearment app

Method A:

Select order → More Actions → Create issues

Fill in the required information

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/image_15

Question 6

Product Brochure

Accepted Answer

Product brochure

See full catalog here

![](https://storage.cri

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