• Can I exempt taxes for my order?

  Except for orders shipped to California, the United Kingdom, and European Union (EU) countries, your orders will not incur additional taxes. You can also exempt taxes for orders shipped to the UK or EU by providing an IOSS/Tax Number and the order value. See more details here.Few readers

• Can I use Gearment's address as the default warehouse address for my store?

  Gearment recommends setting the warehouse address according to your store's registered information. For TikTok Shop, configure the zip code and state according to Gearment's facility information.Few readers

• Why was the order marked as delivered but my customer hasn't received the product?

  Carriers may update the status to "Delivered" before the package is actually delivered. The order might be placed in a hidden location around the buyer's house or held at the local post office. Ask your customer to check around their house, mailbox, neighbors, wait 1-2 days after the delivery status is updated, or contact the local post office to recheck the order. See more details here.Few readers

• How can I report a shipping issue with a carrier?

  To report shipping issues, you need to create an account on the access page of each carrier. However, for orders where Gearment provides the tracking number, Gearment will take responsibility and assist customers in reporting any shipping issues.Few readers

• Which countries does Gearment accept to ship orders to?

  Gearment ships to most countries, except for those temporarily suspended due to war or carriers not accepting shipments. See more details here.Few readers

• Why can't I select a shipping destination country?

  The country you want to select might be one of those with restricted shipping at the moment.Few readers

• Where are Gearment's products printed and shipped from?

  Gearment's products are printed and shipped from two facilities located in California and Texas. California warehouse 1 (not be used after Jan 24th 2025): 14801 Able Ln, Ste 102 Huntington Beach, CA 92647 United States California warehouse 2 (must be used after Jan 24th 2025): 14321 Corporate Dr, Garden Grove, CA 92843, United States Texas warehouse: 12501 Cardinal Meadow Dr, Sugar Land, TX 77478, United StatesFew readers

• What shipping services can I choose for orders outside the US?

  For orders outside the US, you can select the standard shipping option (14-21 business days).Few readers

• Do Gearment's shipping packages come with insurance?

  Currently, Gearment's shipping packages do not include shipping insurance.Few readers

• What shipping services can I choose for orders within the US?

  For orders within the US, you can choose from three shipping services: standard (7-10 business days), ground (3-5 business days), and fastship (2-3 business days).Few readers

• Can the tracking number be synced to my store?

  If your store is connected to Gearment, and the order is synced from the store to Gearment with the auto-sync tracking feature enabled, the tracking number will be automatically synced to your store.Few readers

• Why does the shipping time to APO/FPO/DPO AE take up to 30-45 days?

  For orders shipped to military locations (APO/FPO/DPO AE), the delivery time is longer due to security reasons. However, most orders do not take the full 30-45 days for delivery.Few readers

• How can I track shipping information?

  For each order, Gearment provides a tracking number. You can click on this number to track the order.Few readers