• Can I withdraw money from G-Wallet to my personal account?

  Gearment supports withdrawing funds from G-wallet to Payoneer/Ping Pong/LianLian accounts with a minimum amount of $50. You will need to contact the support team to withdraw the funds.Few readers

• Why can't I pay for my order?

  Reasons for order payment failure may include: The payment method is not linked instructions on linking payment methods The match product and approve steps for the order have not been completed instructions on matching product and approve order The account/G-wallet balance is insufficient to cover the paymentFew readers

• How can I top up my G-wallet?

  To top up your G-wallet: Go to Payments → Payment method → Top-up → Choose your preferred top-up method. See more details here.Few readers

• How can I get an invoice for my order?

  Once your order has been successfully paid and moved to Sales Orders, you can generate and download the invoice by following these steps: Step 1: Set up Invoice Information Go to Payments → Payment method On the right-hand side, click Invoice information Fill in the billing details you want to appear on the invoice (business name, address, email, phone, etc.) Save the information. This information will be displayed on all invoices you generate afterward. (https://stFew readers

• How is PayPal Mass Payment different from other PayPal payment methods?

  PayPal Mass Payment allows you to top up your G-Wallet without any transfer fees, making it more cost-effective than other PayPal payment methods. Other PayPal payment methods may apply transaction or processing fees, while PayPal Mass Payment does not charge additional fees when topping up your G-Wallet. This method is recommended for users who frequently top up or transfer larger amounts.Few readers

• How can I use the PayPal Mass Payment top-up feature?

  For your first PayPal Mass Payment transaction, you need to contact support to verify and enable the PayPal Mass Payment feature on the system. For subsequent transactions, after transferring funds, simply create a top-up request on the Gearment app. The accounting team will approve your transaction. See detailed instructions here.Few readers

• What are the payment methods on the Gearment app?

  You can transfer funds into G-wallet or link a payment account to Gearment. Currently, Gearment accepts payments via Payoneer, PayPal, Ping Pong, and Lian Lian. For more details, see here.Few readers

• Can I transfer the balance from my G-Wallet to another Gearment account's G-Wallet?

  Yes. You can request to transfer your G-Wallet balance to another Gearment account’s G-Wallet. Please note that this is a manual request and requires identity and account verification. To proceed, contact the Gearment support team and provide the required information for verification.Few readers

• What should I do if my account is charged for an unknown reason?

  Check your payment account and see if anyone in your team has already made the payment. If the cause is still unclear, contact the support team and provide transaction details for further assistance.Few readers

• Are there any fees for making payments on Gearment?

  You won't incur any fees when paying for an order on Gearment. However, PayPal instant transactions will incur a processing fee applied by PayPal. The fee is calculated as: 5% of the total charge + $0.49 per transaction.Few readers

• Why can't I make a manual payment using PayPal?

  If you want to pay manually using PayPal and not use the auto-payment feature, you must select a minimum of 5 orders per transaction.Few readers

• Can I pay with a credit card?

  Currently, Gearment does not accept credit card payments. Use other payment methods available here.Few readers

• Can I set up automatic payments for my orders?

  Yes, you can set up automatic payments for your orders on Gearment. To enable automatic payments, please follow these steps: Go to Settings → General. Make sure the following options are enabled: Auto match order by product SKUs Auto approve orders Auto payment order Once all the above settings are turned on, your orders will be automatically paid every 2 minutes after they are successfully matched and approved. Please note that automatic payment will not be trigFew readers