• How can I create a TikTok Shop order?

  You can create a TikTok Shop order manually, using a CSV file, or via API. See instructions here.Few readers

• How do I cancel my order?

  To cancel an order, you need to contact the support team.Few readers

• What should I do if an order shows an "on-hold" status?

  An order will display an "on-hold" status when it requires information updates and cannot be completed and shipped. Contact the support team to get help updating the information and processing the order.Few readers

• How do I create an order?

  You can create an order in four ways: directly on the Gearment app, automatically syncing from a your store to Gearment, using a CSV file, or creating an order via API. For detailed instructions, see hereFew readers

• How do I sync the tracking number back to my store?

  To enable syncing functions, you need to link your store to the Gearment app. After successfully linking, go to the Setting section → Enable the tracking sync feature.Few readers

• How can I find my order?

  Go to the Order section → All orders → Advanced search → Search by TW-00xxxxxxxx code, buyer’s name, or the order number from your store.Few readers

• Why isn’t my order syncing with Gearment?

  If your order isn't syncing with Gearment, it might be because the auto-sync feature is not enabled. Go to the Store section → Edit → Enable the Auto sync feature.Few readers

• Can I change the order details?

  If the order hasn't been successfully paid, you can go to the order details to adjust the address and shipping package, or you can select match product to adjust the product information. Once the order has been successfully paid, you can no longer change the order details. You can request support to cancel the order and create a new one if it hasn’t been printed yet.Few readers

• How do I create a platform order?

  To create a platform order, select menu Order → All Order → Create order → Platform order. See hereFew readers

• Can I stop the production of an order?

  You can only stop an order if it hasn't been completed and shipped. Once the order shows the status "Completed", you can no longer request to stop or cancel the order.Few readers

• Will the printed product look the same as the preview image?

  Please note that the preview image is a relative representation of the print position and color. The actual print may differ from the preview image on the Gearment app.Few readers

• Can I add a gift message directly within the order details?

  Yes. Ensure that you configure the gift message for your store before placing the order and add the message content in the order details. Instructions for configuring the gift message for your store are available here.Few readers

• What steps do I need to take to move an order into production?

  After successfully creating an order on the Gearment app, you need to ensure the order completes the following steps to move it into production: match product, approve order, and payment order. Follow the instructions provided hereFew readers

• Does Gearment accept FBA (Fulfillment by Amazon) orders?

  Gearment supports FBA (Fulfillment by Amazon) orders. You can see how to place an FBA order here.Few readers

• How long will my order be displayed on the Gearment app?

  Orders will only be displayed on Gearment app for six months.Few readers

• What costs are included in my order?

  An order includes the printing cost and the shipping cost. If you want to create an order and use a shipping label purchased from e-commerce platforms (TikTok, Etsy, eBay, Amazon), you only need to pay for the printing and the label application fee. You do not need to pay additional shipping costs. View the pricing chart here.Few readers

• What should I do if I can't verify the order address?

  If your order has an address verification warning, you should first confirm the address with the buyer. If the buyer confirms the initial address as correct, you can manually verify the address on the Gearment app to create the order. Go to the order details → Mark as valid for the address.Few readers

• How do I report a defective order?

  If an order has an issue and requires support, you can create an issue ticket on the Gearment app. Follow the instructions provided hereFew readers

• How will orders with multiple tracking numbers be displayed?

  Orders with multiple tracking numbers will be displayed in the order details. However, only one tracking number will sync back to the store.Few readers

• How can I export orders from the Gearment app?

  Go to the Order section → All orders → Advanced search → Select your desired filters → Search → Export.Few readers