Store - FAQs
Store FAQs
Quick answers to common questions about connecting stores, syncing orders, managing store access, and store integrations with Gearment.
- Does Gearment support connecting and pulling orders from TikTok?
Yes. Gearment supports connecting your TikTok Shop directly to Gearment and pulling orders from your TikTok Shop into the Gearment app for fulfillment. Learn how to connect TikTok Shop to Gearment
- How can I assign specific stores to individual employees?
After adding employee accounts to your Gearment workspace, you can assign specific stores for each employee to manage.
To invite a new member and assign stores: Teams & Settings
- How can I connect my store to Gearment?
Go to Stores in the Gearment app and start linking a new store. Learn how to connect your store to Gearment
- How can I disconnect my store from Gearment?
You can disconnect a store directly from the Stores page:
- Go to Stores from the left-hand menu.
- Find the store you want to disconnect.
- Click the three-dot (⋮) icon under Actions.
- Select Disconnect.
- How do I automatically sync orders to Gearment?
First, connect your store to the Gearment app and enable automatic order sync. Once enabled, eligible orders can be synced from your connected store to Gearment. Learn how to connect your store and set up order sync
- How do I sync orders from Order Desk to Gearment?
Connect Order Desk to Gearment and configure automatic order syncing between the platforms. View the Order Desk integration guide
- Is there any risk or issue with linking my store to Gearment?
Linking your store to Gearment should generally not cause issues when the connection is set up correctly.
Before connecting your store, make sure you are logged in to your Gearment account and your store account using the same browser/VPN environment. This can help avoid authentication or connection issues during setup.
Updated on: 10/05/2026
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