Setting - FAQs

Setting FAQs

Quick answers for your concerns about setting up your Gearment account

1. Can I delete my Gearment account?

You cannot delete an existing Gearment account. You can only request for account deactivation.

2. Can I use Gearment’s warehouse address as the return address for my store?

Yes, you can. However, Gearment does not support receiving or reshipping returned items. Any returned items sent to Gearment will be treated as canceled orders.

3. How can I configure invoice information?

To set up or update your invoice information in Gearment, please follow these steps:

• Go to Payments in the left-hand menu.
• Select Payment method.
• In the Invoice information section, click the Edit (✎) icon.
• Fill in the required details, including: Business name, First name & Last name, Email, Phone number, Country and State/Province, Address
• Click Save to apply the changes.

4. How can I configure the API to create an order?

You can find API document here.

5. How can I include a gift card with an order?

You need to configure the gift card (gift message) before adding the gift message content and printing it to be sent with the package. See how to configure the gift card here.

6. How can I set up automatic product matching for orders with "at risk" items?

You can go to Setting → General setting → enable the Agree order at risk feature.

7. How can I use G-wallet for payment?

To pay for your orders using G-Wallet, please follow these steps:

• Log in to your Gearment dashboard.
• From the left sidebar, go to Payments → Payment method.
• On the Payment method page, make sure G-Wallet is set as your Primary account. G-Wallet is automatically set as the default payment method once it is available.

8. I created an order through the API but don't see the shipping code in the Gearment system.

To receive shipping updates and tracking information for API orders, you need to set up a webhook in your Gearment account.

Follow these steps:

• Go to Dashboard → Settings
• Select Developer settings → Webhooks
• Click Add Webhook
• Enter a Webhook name and your Delivery URL
• In Topic, select Order tracking updated
• Choose Version
• Select the Store(s) you want to receive tracking updates for
• Make sure Active webhook is enabled
• Click Save

Once the webhook is set up correctly, shipping codes and tracking updates for API orders will be automatically sent to your system.

9. What is a return address?

A return address is the address where the order will be returned if the delivery fails. Please note that since your product is custom printed just for you, we do not take returns. All returns to Gearment warehouse will be disposed or donated.

10. Which actions can I set up automatically?

You can enable automation features for the following actions in Settings → General: Auto sync tracking, auto match products by SKU, auto approve orders, auto payment orders.

11. Why is my order not including a gift card even though I have configured it to include one?

If your order was created with a store that does not have gift card configuration or the order was created before the gift card configuration was successful, the order will not include a gift card with the shipment.

Updated on: 10/05/2026