Payment - FAQs

Payment - FAQs

Quick answers to common questions about payments, G-Wallet, top-ups, withdrawals, and payment methods on Gearment.

1. Are there any fees for making payments on Gearment?

You won't incur any fees when paying for an order on Gearment.
However, PayPal Instant transactions are subject to a processing fee applied by PayPal. The fee is calculated as:
5% of the total charge + $0.49 per transaction.

2. Can I pay with a credit card?

Currently, Gearment does not accept credit card payments.
You can use other payment methods available here.

3. Can I set up automatic payments for my orders?

Yes. You can set up automatic payments for your orders on Gearment.
To enable automatic payments:
Go to Settings → General.
Make sure the following options are enabled:

2. • Auto match order by product SKUs
   • Auto approve orders
   • Auto payment order

Once all three settings are enabled, your orders will be automatically paid every 2 hours after they are successfully matched and approved.
Please note that automatic payment will not be triggered if any of the required settings above are disabled.

4. Can I transfer my G-Wallet balance to another Gearment account?

Yes. You can request to transfer your G-Wallet balance to another Gearment account's G-Wallet.
This is a manual request and requires identity and account verification. Please contact the Gearment Support Team and provide the required information for verification.

5. Can I withdraw money from my G-Wallet?

Yes. Gearment supports withdrawals from your G-Wallet to Payoneer, PingPong, or LianLian accounts, with a minimum withdrawal amount of $50.
Please contact the Gearment Support Team to request a withdrawal.

6. How can I top up my G-Wallet?

To top up your G-Wallet:

• Go to Payments → Payment method → Top-up
• Choose your preferred top-up method
• Follow the instructions to complete your top-up

For more details, see here.

7. How can I use the PayPal Mass Payment top-up feature?

For your first PayPal Mass Payment transaction, please contact the Gearment Support Team to verify and enable the PayPal Mass Payment feature on your account.
For subsequent transactions:

• Transfer the funds through PayPal Mass Payment
• Create a top-up request on the Gearment app
• The Accounting Team will review and approve your transaction

For detailed instructions, see here.

8. What payment methods are available on the Gearment app?

You can fund your G-Wallet or link a payment account to Gearment.
Currently, Gearment supports the following payment methods:

• Payoneer
• PayPal
• PingPong
• LianLian
• Worldfirst
• Sunrate

For more details, see here.

9. Why can't I pay for my order?

Your order payment may fail for one of the following reasons:

• Your payment method is not linked. See instructions for linking a payment method here.
• The product matching or order approval steps have not been completed. See instructions for processing an order here.
• Your account or G-Wallet balance is insufficient to cover the order payment.

Updated on: 10/05/2026