Articles on: Shipping Information

Shipping Contacts

POST OFFICE ADDRESSES AND CARRIER CONTACTS


Sometimes your customer cannot receive their package. This can happen for some reasons below:

  • Delay occurs while the package is in transit
  • Package held at the post office as it cannot be delivered to the desired address or addressee moves to another address
  • Package is on the wrong delivery routine
  • Package delivered but there is no hint where it is located
  • The original address is incorrect or insufficient


In such situation, you can advise your customer to contact the local post office or contact the shipping carrier.


1. Local post office

  • Find the post office with the zip code in the address in your order.
  • You can check the PO list here


2. Carrier contacts

  • UPS contact: 1-888-742-5877
  • USPS contact: 1-800-222-1811
  • FedEx contact: 1.800.463.3339
  • DHL contact: here


Please be aware that for internationally shipped orders handled by DHL, the contact number will vary depending on the country. To find the appropriate contact number, you can perform a search using the format DHL contact number + country name.

Updated on: 08/10/2023

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