IT IS SHOWN DELIVERED BUT THE CUSTOMER CAN NOT FIND THE PACKAGE

Email template you can use to instruct your customer: Urgent: Follow-Up on Your Recent Order Delivery

Sometimes the package is shown delivered but the customer does not find it. Please advise your customer to take some actions below:

• Carefully check the mailbox, surroundings and ask the neighbor
• If the customer live in the apartments, buildings or complex, etc, double check the nearby parcel lockers/mailbox, mail center or ask the building guards
• Check the camera
• Contact the local post office for detailed information
  If there is still no information about the package, you can contact our support team for a replacement; attach the photos of your customer’s feedback.

Updated on: 07/02/2024