Articles on: Shipping Information

Missing Delivered Packages

IT IS SHOWN DELIVERED BUT THE CUSTOMER CAN NOT FIND THE PACKAGE


Email template you can use to instruct your customer: Urgent: Follow-Up on Your Recent Order Delivery


Sometimes the package is shown delivered but the customer does not find it. Please advise your customer to take some actions below:

  • Carefully check the mailbox, surroundings and ask the neighbor
  • If the customer live in the apartments, buildings or complex, etc, double check the nearby parcel lockers/mailbox, mail center or ask the building guards
  • Check the camera
  • Contact the local post office for detailed information
    If there is still no information about the package, you can contact our support team for a replacement; attach the photos of your customer’s feedback.


Updated on: 07/02/2024

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