WHAT IF THE TRACKING NUMBERS ARE NOT SYNCHRONIZED TO YOUR STORE

There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions:
Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → Edit store
The orders are created on Gearment app by syncing. Creating orders manually or importing order via csv file, tracking numbers cannot be auto updated on your store
Auto sync tracking is turned on. You can check in menu Setting → General



You can check sync order progress details in menu Log → Sync tracking



In case all of the above are followed, you can contact our support team for more help.

Updated on: 10/18/2023