ORDER STATUS

Since the order is created on the system until it is completed and shipped, the order can show status as below:

• On-hold: errors occur, they can be incorrect design, incorrect address, etc. The order cannot be processed unless you update order’s information. To edit the order’s information, you will select the order → More actions → Match product → update the order's information → Save
• Awaiting payment: The order is waiting for the system to record the payment. If this process takes longer than 30 minutes, please contact the Gearment Support team for assistance.
• Payment failed: The payment was unsuccessful. Please check the reason in the Status section.
• Awaiting production: The payment has been recorded, and the order is waiting for the system to move it into the factory’s production queue.
• In production: The order is currently in production.
• Packed: The order has been printed and is being prepared for packaging.
• Shipped: The order has been fully packed and labeled and is waiting for carrier pickup.
• Cancelled: The order has been cancelled.

Orders are sorted and shown in separated tabs which are All, Awaiting payment, Payment failed, Awaiting production, In production, Packed, Shipped, Cancelled. You can follow and control order production progress by checking these tabs. This will help you to manage your order easier and take action immediately in case any error occurs.

Updated on: 01/20/2026