I CANNOT PAY FOR MY ORDERS

When you cannot pay your orders, please ensure you have completed all of the below steps:

• A default payment method is already selected. Payment Settings
• Your balance is sufficient for payment.
• Legal information on your Gearment account is updated. If this information has not been updated, you can follow the instruction at: Update legal info
• Return address is updated. If not, please follow the instructions at: Configure return address
• The order has been matched, and approved and the address is verified. Match and approve orders

You can set auto payment or pay the orders manually.

1. Auto payment setting

To set auto payment, please go to Setting → General → turn on Auto approve orders and Auto payment order. If you set auto payment, you cannot choose to pay orders manually. The orders will automatically be charged every 2 hours.

2. Manual payment setting

You can checkout your orders in three ways:

1. Open the order and click Checkout.
2. From the Sales Orders page: Click the three-dot menu next to the order, then select Checkout.
3. Checkout multiple orders at once: Select multiple orders, then click Checkout to process them together.

   
   

   
   
   

Updated on: 10/05/2026