I created an order through the API but don't see the shipping code in the Gearment system.

To receive shipping updates and tracking information for API orders, you need to set up a webhook in your Gearment account.

Follow these steps:

• Go to Dashboard → Settings
• Select Developer settings → Webhooks
• Click Add Webhook
• Enter a Webhook name and your Delivery URL
• In Topic, select Order tracking updated
• Choose Version
• Select the Store(s) you want to receive tracking updates for
• Make sure Active webhook is enabled
• Click Save

Once the webhook is set up correctly, shipping codes and tracking updates for API orders will be automatically sent to your system.

Updated on: 01/20/2026