• Instruction To Use Issue Ticket

  CREATE AN ORDER ISSUE TICKET WHEN YOU HAVE ANY ISSUE WITH YOUR ORDER What if your orders have an issue such as the customers request to cancel orders, changing address, or having no tracking number? What do sellers need to do? Create an issue ticket directly on the order Directly contact the CS team via email, chatbox, facebook page, facebook group and individual facebook account. Contact via Chatbox on Gearment portal Of three options, Gearment highly recommends sellers to create anPopular

• How To Create An Order?

  CREATE AN ORDER ON GEARMENT PORTAL There are four methods to create an order on Gearment application: 1. Synchronize order: Automatically synchronize order: Connect your store to Gearment application and turn on the “Auto Sync Order” to automatically synchronize orders from your store to Gearment portal. Orders will be added every 8 hours. To connect your store, go to Store menu and click to add your store. See more details: How To Connect Your Store To Gearment? (https://helpSome readers

• FBA Order

  INSTRUCTIONS FOR LISTING FBA PRODUCTS ON AMAZON STORE AND CREATE FBA ORDERS ON GEARMENT PORTAL There are 2 methods to list FBA product on Amazon Method 1: For sellers who want to fully sell FBA Step 1: Go to Manage Inventory → choose ASIN number of listing product → Click “Edit” → Choose “Change to Fulfilled by Amazon” Step 2: Choose “Accept label service” → Click “Review selection”Some readers

• Platform Orders

  USING SHIPPING LABEL FROM ETSY, EBAY AND POSHMARK TO FULFILL WITH GEARMENT Getting a sale account is difficult but how to maintain a healthy, unlocked account is much more difficult. Gearment realizes that sellers are particularly concerned about this issue so we have developed and launched Label Platform feature, a lifesaver for sellers who are dealing with account suspension. What is a Label Platform? Label Platform is a feature that enables sellers to purchase shipping labels fromFew readers

• How To Process My Order?

  HOW TO MOVE YOUR ORDERS IN TO PRODUCTION? You need to complete a few more actions to push your orders into production after successfully creating orders on Gearment app. An order needs to be matched, approved and paid before it is pushed into production. Address verified: the address generally auto verified. If it is not, and you ensure that the address is correct, you can click to the order ID → edit address → change → click verify button. Match product: select order → action → mFew readers

• Order With Variation At Risk

  ORDER WITH VARIATIONS AT RISK Some products are low stock in some periods of time and will need more time to fully restocked and use to process orders. You can check stock status in the menu Order → Stock status. Please note that the stock status is only shown for apparels, other products are in stock by default. You can also check orders contains products at risk at menu Order → Order at riskFew readers

• Unverified Addresses

  THE ADDRESS INFORMATION IS UNVERIFIED When you create an order, the address input will be automatically verified if it is filled in the correct format. We do not guarantee that Gearment app is able to confirm that the address is valid, the system verifies the address based on address format. If all required address fields are all filled in, it says address unverified, you can follow the instructions below: Double-check the whole address. You can check the address via Google Map, Google searFew readers

• View Order Invoice

  VIEW AND DOWNLOAD INVOICES FOR YOUR ORDERS When your order is successfully paid, an invoice will be added for that order. There are two ways to view and download the invoice for your order. View invoice in the order detail Click the order ID to view order detail → Click "View invoice" View invoice in Payment menu Billing → Transactions → Search Set up your filter (transaction code, time or trFew readers

• Orders Are Not Synchronized To Gearment Portal

  WHAT IF YOU CAN NOT SYNC YOUR ORDERS FROM YOUR STORE TO GEAMRENT PORTAL There are several reasons that orders are not synchronized to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → edit store For Amazon store, please ensure that the auth token is still valid, expired auth token will affect order synchronized process Orders will be auto synced every 6Few readers

• How Can I Change An Order Information?

  CHANGE ORDER'S INFORMATION You can quickly change the order information when the order is unpaid and unlocked. To edit the shipping address or shipping labels & barcodes (for platform orders), you can go to order’s details and update. To change product’s information such as design, product type, color, size or shipping method you will select the order → action → match product → update. Here you can also delete out any items that you do not want to fulfill. If you change the design, clFew readers

• Can I Delete Or Cancel An Order?

  DELETE OR CANCEL YOUR ORDER If the order is unpaid and unapproved, you can select the order and delete it. If the order is approved, paid and is in in-production status, you can contact our support via chat box, Facebook page or create an issue ticket for the order. Support team will check and cancel the order if it is not produced yet. See How To Create An Issue Ticket For Your Order (https://helpFew readers

• How Can I Find My Orders?

  SEARCHING FOR YOUR ORDERS You can search for your order on Gearment app by searching buyer name, online ID, customer email or Gearment order ID. Please click to Advanced search and choose the conditions that match the order you are searching. You can export the order list by filtering and clicking Export.Few readers

• How To Create Order With Variations At Risk

  HOW CAN YOU KNOW THAT YOUR ORDER INCLUDES VARIATION AT RISK? When you create order manually, you will see a warning of order including variations at risk. By clicking "Agree", you confirm to process order with variation at risk. As the product is at low stock, processing time might be delayed for a few business days. (https://storage.crisp.chat/users/Few readers

• Tracking Is Not Synchronized To My Store

  WHAT IF THE TRACKING NUMBERS ARE NOT SYNCHRONIZED TO YOUR STORE There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → Edit store The orders are created on Gearment app by syncing. Creating orders manually or importing order via csv file, tracking numbers cannot be auto updated on your store Auto sync tFew readers

• Order Refunded

  YOUR ORDER IS CANCELLED AND REFUNDED Once an issue occurs, you can require a solution of replacement or refund. If the order is canceled and refunded, the refund will be transferred to your Gearment wallet. You can check the refund transaction in the order details by clicking on the order ID.Few readers

• Order Status

  ORDER STATUS Since the order is created on the system until it is completed and shipped, the order can show status as below: Pending: the order cannot be processed and need to complete all actions: match product, approve and payment In-production: the order has been in production On-hold: errors occur, they can be incorrect design, incorrect address, etc. the order cannot be processed unless you update order’s information. To edit the order’s information, you will select theFew readers

• On-hold Orders

  MY ORDER IS MARKED ON-HOLD AND CAN NOT BE FULFILLED Once the order is on-hold status, it means some errors happen and the order cannot be fulfilled unless you update the order's details. The error is shown by the order ID in All Orders menu. Check your on-hold orders regularly in On-hold tab. To update order’s details, select the order → action → match product → update information and save. (httpsFew readers

• Reach Out To Solve Your Problem

  CONTACT OUR SUPPORT TEAM FOR MORE HELP What if your orders have an issue such as the customers request to cancel orders, changing address, or having no tracking number? What do sellers need to do? Create an issue ticket directly on the order Directly contact the CS team via email, freshchat, facebook page, facebook group and individual facebook account. Contact via script chat on Gearment app Of three options, Gearment highly recommends sellers to use scrip chat to contact the supportFew readers