• Instruction To Use Issue Ticket

  CREATE AN ISSUE TICKET TO REQUEST FOR A REPLACEMENT/REFUND FOR YOUR ORDER If you need help with your orders, below are some channels you can reach out to our support: Create an issue ticket on Gearment portal Contact admin on Facebook Page Contact support via Chatbox Of three options, Gearment sellers to create an issue ticket on Gearment portal or contact support via chatbox. 1. What is an issue ticket? Issue ticket is where sellers senPopular

• FBA Order

  INSTRUCTIONS CREATE A FBA SHIPMENT ON AMAZON STORE AND A FBA ORDER ON GEARMENT PORTAL There are 2 methods to create a FBA shipment on Amazon Method 1: For sellers who want to fully sell FBA StePopular

• How To Create An Order?

  CREATE AN ORDER ON GEARMENT PORTAL There are four methods to create an order on Gearment application: 1. Synchronize order: Automatically synchronize order: Connect your store to Gearment application and turn on the “Auto Sync Order” to automatically synchronize orders from your store to Gearment portal. Orders willSome readers

• Platform Orders

  USING SHIPPING LABEL FROM ETSY, EBAY AND POSHMARK TO FULFILL WITH GEARMENT For a normal order, you will need to pay for both product base cost and shipping fee to fulfill. With platform orders, you only need to pay for the base cost, shipping fee is free as you will buy the shipping label directly on Etsy, eBay or Poshmark and provide that label for Gearment to ship the package. What is a platform label? Platform label is the shipping label you buy on Etsy, eBay, or Poshmark and thenFew readers

• How To Process My Order?

  HOW TO MOVE YOUR ORDERS IN TO PRODUCTION? You need to complete a few more actions to push your orders into production after successfully creating orders on Gearment app. An order needs to be matched, approved and paid before it is pushed into production. Address verified: the address generally auto verified. If it is not, and you ensure that the address is correct, you can click to the order ID → edit address → change → click verify button. Match product: select order → action → mFew readers

• Unverified Addresses

  THE ADDRESS INFORMATION IS UNVERIFIED When you create an order, . If the required information is filled in, the address can be verified and proceeded to further steps. If all reqFew readers

• Order With Variation At Risk

  ORDER WITH VARIATIONS AT RISK During certain time periods, there may be a limited stock of apparels, requiring additional time for replenishment before they can be used to fulfill orders. To check stock status in the menu Order → Stock status. Please note that the stock status is only shown for apparels, other products are in stock by default. You can also check orders contains products at risk at menu Order → Order at riskFew readers

• Can I Delete Or Cancel An Order?

  DELETE OR CANCEL YOUR ORDERFew readers

• Orders Are Not Synchronized To Gearment Portal

  WHAT IF YOU CAN NOT SYNC YOUR ORDERS FROM YOUR STORE TO GEAMRENT PORTAL There are several reasons that orders are not synchronized to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → edit store For Amazon store, please ensure that the auth token is still valid, expired auth token will affect order synchronized process Orders will be auto synced every 6Few readers

• How Can I Change An Order Information?

  CHANGE ORDER'S INFORMATION You can quickly change the order information when the order is unpaid and unlocked. To edit the shipping address or shipping labels & barcodes (for platform orders), you can go to order’s details and update. To change product’s information such as design, product type, color, size or shipping method you will select the order → action → match product → update. Here you can also delete out any items that you do not want to fulfill. If you change the design, clFew readers

• Tracking Is Not Synchronized To My Store

  WHAT IF THE TRACKING NUMBERS ARE NOT SYNCHRONIZED TO YOUR STORE There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions: Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store → Edit store The orders are created on Gearment app by syncing. Creating orders manually or importing order via csv file, tracking numbers cannot be auto updated on your store Auto sync tFew readers

• How To Create Order With Variations At Risk

  HOW CAN YOU KNOW THAT YOUR ORDER INCLUDES VARIATION AT RISK? If you create an order, you will see a warning of order including variations at risk. By clicking Agree, you confirm to process order with variation at risk. As the product is at low stock, processing time might be delayed for a few business days. (https://storage.crisp.chat/users/helpdeFew readers

• How Can I Find My Orders?

  SEARCHING FOR YOUR ORDERS You can search for your order on Gearment app by searching buyer name, online ID, customer email or Gearment order ID. Please click to Advanced search and select the filter you want. You can export the order list by filtering and clicking Export.Few readers

• Order Status

  ORDER STATUS Since the order is created on the system until it is completed and shipped, the order can show status as below: Pending: the order cannot be processed and need to complete all actions: match product, approve and payment In-production: the order has been in production On-hold: errors occur, they can be incorrect design, incorrect address, etc. the order cannot be processed unless you update order’s information. To edit the order’s information, you will select theFew readers

• On-hold Orders

  MY ORDER IS MARKED ON-HOLD AND CAN NOT BE FULFILLED The order is marked on-hold when it cannot be fulfilled. Here are some reasons: The design is incorrect (too small, too large, wrong artwork dimensions, etc) The address is incorrect On-hold as seller's request The order information violates trademark and copyrights policies To check on-hold orders, please go to menu Order → All orders → On-hold (https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/imagevbuq1m.Few readers

• Order Refunded

  YOUR ORDER IS CANCELLED AND REFUNDED Once an issue occurs, you can require a solution of replacement or refund. If the order is canceled and refunded, the refund will be transferred to your Gearment wallet. You can check the refund transaction in the order details by clicking on the order ID.Few readers

• Reach Out To Solve Your Problem

  CONTACT OUR SUPPORT TEAM FOR MORE HELP If you need help with your orders, below are some channels you can reach out to our support: Create an issue ticket on Gearment portal Contact admin on Facebook Page Contact support via Chatbox Of three options, Gearment sellers to create an issue ticket on Gearment portal or contact support via chatbox. How to contact us via script chat on Gearment app? Step 1: Sellers click to the icon onFew readers