Question 1

Mug Products

Accepted Answer

GEARMENT - CUSTOM CERAMIC MUG GUIDELINES

Product descriptions

1. Regular mug

Printed in the USA
Worldwide shipping
Print type: Sublimation printing
Material: Ceramic
Color: White and black
Sizing: 11oz and 15oz
Can be printed on both sides
Free second side printing
Brand: Generic
Dishwasher and microwave safe
Full wrap decoration, rounded corners, and c-handle

2. Couple mug

Printed in the USA
Worldwide shipping
Print type: Sublimation printing
Material: Ceramic
Color: White
Sizing: 11oz
Can be printed on both sides
Free second side printing
Brand: Generic
Dishwasher and microwave safe
Full wrap decoration, rounded corners, and c-handle
Couple mug set and lover mug set

3. Color Changing Mug

Printed in the USA
Worldwide shipping
Print type: Sublimation printing
Material: Ceramic
Sizing: 11oz, 15oz
Can be printed on both sides
Free second side printing
Brand: Generic
Dishwasher and microwave safe
Reveals the print when exposed to hot liquids
Full wrap decoration, rounded corners, and c-handle

Template

** White 11oz mug**

Download template: here

** Black 11oz mug**

Download template: here

![](https://storage.crisp.chat/users/helpdesk/

Question 2

Setting Up Your Gearment Account

Accepted Answer

SET UP YOUR ACCOUNT BEFORE YOU START CREATING YOUR ORDERS

Once you have successfully created your Gearment account, you need to configure some settings before starting to create orders.

1. Payment method

| We support to link Payoneer account to charge or you can top up via PayPal Mass Payment (only Mass Payment accepted), Payoneer, Pingpong or Lian Lian to Gearment wallet to pay for your orders.

You can connect your Payoneer account to Gearment portal for direct payment. Gearment will directly charge to your Payoneer account. We do not limit the number of payment accounts added into system. However, only one account is chosen to pay for one invoice.
To top up, transfer to Gearment PayPal Mass Payment/Payoneer/Pingpong/LianLian account email payment@gearment.com and create a request to top up to your Gearment wallet.

|| PayPal top up, no fee will be charged for mass payment transactions. For customers using PayPal but your account is not available for mass payment transaction, you can contact our support for more details and help.

Configure your payment method

Setting → General setting → Change payment method

Create a topup request

Payment → Top up → Top up payment → Fill in the required information

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9

Question 3

Tumbler Products

Accepted Answer

GEARMENT - CUSTOM TUMBLER GUIDELINES

Product descriptions

**1. Stainless steel tumbler **

Printed in the USA
Worldwide shipping
Print type: Sublimation printing
Material: Stainless steel
Color: White gloss
Sizing: 12oz, 20oz and 30oz
Can be printed on both sides
Free second side printing
Brand: Generic
Dishwasher safe
Vibrant color reproduction
Superb finish and lasting quality
Double-wall construction to keep the liquid temperature constant for several hours

2. 20oz curved stainless steel tumbler

Printed in the USA
Worldwide shipping
Material: Stainless steel
Color: White background
Sizing: 20oz
Can be printed on both sides
Free second side printing
Brand: Generic
Hand wash only with water and mild detergents
Can not be used in the dishwasher
Vibrant color reproduction
Lightweight and long-lasting
Double-wall vacuum insulation technology to keep the liquid temperature constant for several hours
Non-BPA, non-toxic

Template

Wine Tumbler 12oz

Download template: here

Tumbler 20oz Skinny

Download template: here

30oz Stainless Steel (White) Tumbler

Download template: [here](https://gearm

Question 4

Ornament Products

Accepted Answer

GEARMENT - CUSTOM ORNAMENT GUIDELINES

Product descriptions

1. Ceramic ornament

Printed in the USA
Worldwide shipping
Print type: Sublimation printing
Material: Ceramic
Color: White
Shapes: Round, star, heart and oval
Can be printed on both sides
The second side: + $1.5
Brand: Generic
Imprint full-color artwork, photos, or logos
Hole for hanging string and hanging string included

2. Aluminum ornament

Printed in the USA
Worldwide shipping
Print type: Sublimation printing
Material: Aluminum
Shape: Benelux
One side printed
Brand: Generic
Imprint full-color artwork, photos, or logos
Hole for hanging string and hanging string included

Template

Circle ornament

Download template: here

Star ornament

Download template: here

Oval ornament

Download template: here

Heart ornament

Download template: here

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/imag

Question 5

Product Price List

Accepted Answer

PRODUCT PRICE LIST

Gearment offers two price lists applied for standard account and premium account. Premium account includes Silver and Gold tier. In order to upgrade an account to Silver or Gold, the seller must reach the monthly volume level specified by Gearment.

| **SPECIAL OFFER: ** In case you have a estimated volume of orders, you can contact us for a better price list and more offers. Contact our support via support@gearment.com or directly message on chat box and Gearment Fulfillment Page

**Price list for standard account: **

Download the price list: here

**Price list for premium account: **

Download the price list: here

Second-side printing

Some products can be printed on both sides but some are only one-side printed. The extra cost for the second side printing differs from different types of products. You can check the information below.

Product applied free second-side printing: mug, tumbler, pillow, flag (both house flag and garden flag) and pet bowl
Products applied extra cost for second-side printing: apparels (extra $4.5

Question 6

Instruction To Use Issue Ticket

Accepted Answer

CREATE AN ORDER ISSUE TICKET WHEN YOU HAVE ANY ISSUE WITH YOUR ORDER

What if your orders have an issue such as the customers request to cancel orders, changing address, or having no tracking number? What do sellers need to do?

Create an issue ticket directly on the order
Directly contact the CS team via email, chatbox, facebook page, facebook group and individual facebook account.
Contact via Chatbox on Gearment portal

Of three options, Gearment highly recommends sellers to create an issue ticket directly on the order and use chatbox to contact support team

1. What is the issue ticket?

Issue ticket is a feature that allows sellers to send requests related to orders to the customer support team through the Gearment app.

2. What are the advantages of using the issue ticket?

Using issue ticket helps sellers to track the processing status of the order and the performance of your staff accounts in a way more systematically.
Sellers can also export report files to track orders with such issues, manage how your staff fix the issues and respond to the customers, and figure out the percentage of flawed orders to total orders being fulfilled.
Issue ticket helps Gearment control and track the quality of customer service and products to effectively and accurately support the sellers. *But, there are some important issues such as API, technical errors or listing product, the sellers should directly contact the Garment Customer Service team for the fastest s

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