> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why isn’t my order syncing with Gearment?

If your order isn’t syncing with Gearment, it’s likely because **automatic order pulling** is not enabled for your store.

To enable it:
* Go to **Stores**
* Click the **Settings (gear icon)** of the store
* Turn on **Automatic order pulling when a new order arrives**
* Click **Save changes**

Once this option is enabled, new orders from your store will be automatically synced to Gearment.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1jfysbe.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_jd6oc1.png)