> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my request for a replacement or refund rejected?

Orders with issues reported after 30 days from the successful delivery date or issues caused by the buyer are not eligible for replacement or refund. You can review the refund policy [here](https://help.gearment.com/en-us/article/replacement-refund-policies-1uwpn6n/).