> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did I only receive a refund for the shipping cost when I requested an order cancellation?

For orders that have already gone into production and been printed, but not yet handed over to the shipping carrier, if you request a cancellation, you will only receive a refund for the shipping cost.