> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I pay for my order?

Reasons for order payment failure may include:
* The payment method is not linked [instructions on linking payment methods](https://help.gearment.com/en-us/article/payment-settings-new-version-1qdgsu/)
* The match product and approve steps for the order have not been completed [instructions on matching product and approve order](https://help.gearment.com/en-us/article/how-to-process-my-order-13p9gk3/)
* The account/G-wallet balance is insufficient to cover the payment