> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if an order shows an "on-hold" status?

An order will display an **"on-hold"** status when it requires information updates and cannot be completed and shipped. Contact the support team to get help updating the information and processing the order.