> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Unverified Addresses

# THE ADDRESS INFORMATION IS UNVERIFIED

When you create an order, ${color}[#e30d0d](the address input will be automatically verified based on the address format). If the required information is filled in, the address can be verified and proceeded to further steps. 

|| Please ensure that the address is valid by checking on [https://www.smarty.com/products/single-address](https://www.smarty.com/products/single-address) or [https://www.google.com/maps](https://www.google.com/maps)

If all required information are all filled in and it says address unverified, you can follow the instructions below:
* Double-check the whole address. You can check the address via Google Map, Google search or on website [smarty.com/products/single-address](smarty.com/products/single-address)
* In case it all shows that the address is valid, you can manually verify the address on Gearment app following below instructions

**Option 1**: Edit address select in case you would like to change the address information for unpaid orders.

* Click to the order ID on Gearment app to enter the order details → Action → Edit Order → change address infomation →  Save → **Mark address as valid**
* After that you can continue with other actions such as Approve order → Payment order

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_nth7ua.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1qyx2nm.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1qplzp6.png)

**Option 2**: Mark As Valid select in case you confirm the address is correct and would like to quickly proceed with address verification

* If the address is not validated, the system will ask you to **Mark address as valid**.
  Please select option **Mark address as valid** only after confirming with the customer that they regularly receive shipments at that address; otherwise, choose **Back to editing**.

* After that you can continue with other actions such as → Approve Order → Payment Order

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_298s8e.png)