> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Tracking Is Not Synchronized To My Store

# WHAT IF THE TRACKING NUMBERS ARE NOT SYNCHRONIZED TO YOUR STORE

There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions:
* Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab **Store → Edit store**
* The orders are created on Gearment app by syncing. Creating orders manually or importing order via csv file, tracking numbers cannot be auto updated on your store
* Auto sync tracking is turned on. You can check in menu **Setting → General**

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/image_ysn3y1.png)

In case all of the above are followed, you can contact our support team for more help.