> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Teams & Settings

# Teams & Settings

In the new version, users can create **multiple teams** under one account to manage **orders** and **members** more effectively.

The **Teams & Settings** section allows you to manage:
* Team members and roles
* Team profile and permissions
* Store configurations such as automation settings, shipping packages, and return addresses


![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_vlwqj4.png)
Each team includes **five main parts**:
1. Team Profile
2. Members
3. Settings
4. Roles
5. Developer Settings
![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_trx4vr.png)
### 1. Team Profile

You can personalize your team profile by updating key details for easy identification across multiple stores or accounts.
1. Go to **Team ➝ Team Profile**
2. Update the following fields: **Team NameTeam Avatar (Profile Image) Team Description or Links**


![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_e95a03.png)

### 2. Members

The **Members** tab helps you manage all team users and invite new members to collaborate.
### 
###### ➕ Invite a New Member

1. Go to **Members ➝ Invite New Member**
2. Enter the **email address** of the member you want to invite
3. Select a **Role** and **Store**
4. Click **Send Invitation**
An invitation email will be sent to the user.


![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1cecd0f.png)

**Invitation Statuses:**
* **Invite Sent:** Waiting for the user to accept the invitation.
* **Active:** The user has accepted and joined the team.
* **Declined:** The user has rejected the invitation.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_15akj4q.png)

**Filters & Search:**
Use the search and filter options to find members by:
* All Roles
* All Stores
* Email address

### 3. Settings

The **Settings** tab allows you to configure **automation features**, **shipping defaults**, **return addresses**, and **export templates** for product listings.

###### General Settings

Use automation settings to streamline your daily workflow and minimize manual actions.

| Feature | Description |
| ---- |
| **Auto Sync Tracking** | Automatically syncs tracking numbers from Gearment to your connected sales channels. |
| **Auto Match Order by Product SKU** | Automatically matches order products to previously processed SKUs and designs. |
| **Auto Approve Orders** | Orders with successfully matched products are automatically approved before payment. |
| **Auto Payment Orders** | Automatically processes payment every 4 hours. |
| **Receive Tracking Code Notifications via Email** | Sends tracking updates directly to your registered email address. |

###### Exporting Templates

You can create **Product Feed Templates** for **Google Shopping** and **Amazon** to easily export product data for listings.

**To create a product feed template:**
1. Go to **Settings ➝ Exporting Templates**.
2. Choose **Create Google Template** or [Create Amazon Template](https://help.gearment.com/en-us/article/creating-a-listing-on-amazon-1kqkjmk/).
3. Configure product data fields.
4. Click **Save Template**.

After saving, your templates will be available for export in the corresponding format.


![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_hy48b8.png)


###### Shipping Package Configuration

You can also set up a **default shipping package** for orders synced to the Gearment App.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1xaven7.png)


|| ⚠️ Note: For manually created orders, CSV-imported orders, or API orders, the system will use the shipping package specified during order creation instead of the default one.

###### Return Address

Your **Return Address** serves as both the **return location** and **ship-from address** for your store. It will also appear on shipping labels.

**To add or edit a return address:**
1. Go to **Settings ➝ Return Address**.
2. Click **Add Return Address**.
3. Enter the full **U.S. address** details
4. Click **Save**


![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_z54f95.png)

|| A valid return address is **required** for order processing.

### 4. Roles

Roles define access levels and permissions within your team.

**Default Roles:**
* **Owner:** Full access to all settings and information (automatically assigned to account owner).
* **Member:** Limited access as granted by the Owner.

**Create a New Role:**
1. Go to **Roles ➝ Add Role**.
2. Enter the **Role Name** and **Description**.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_4psxsw.png)

3. Assign permissions such as:
* Order management
* Payment access
* Settings visibility

4. Click **Add Role** to save.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_kvvkiu.png)

Your new role will appear in the list and can be assigned to team members.

### 5. Developer settings

The **Developer Settings** section provides integration tools including **API credentials** and **Webhooks**.
### 
###### Get API Credentials
Generate your **API Key** and **API Secret** for system integration.
For detailed steps, visit: [How to Get Your Gearment API Credentials (New Version)](https://help.gearment.com/en-us/article/how-to-get-your-gearment-api-credentials-new-version-12m147c/)


![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_jly30k.png)

###### Use Webhooks
You can connect Gearment with other platforms (e.g., **Order Desk**) to receive order status updates in real-time.

**To set up Webhooks:**
1. Go to **Webhooks ➝ Add Webhook**.
2. Choose the **Topic** you want to receive updates for.
3. Activate and **Save** the webhook.

Once created, Gearment will automatically send order status updates to your connected endpoint.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1u7fd0n.png)