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# Shipping Contacts

# POST OFFICE ADDRESSES AND CARRIER CONTACTS

Sometimes your customer cannot receive their package. This can happen for some reasons below:
* Delay occurs while the package is in transit
* Package held at the post office as it cannot be delivered to the desired address or addressee moves to another address
* Package is on the wrong delivery routine
* Package delivered but there is no hint where it is located
* The original address is incorrect or insufficient

In such situation, you can advise your customer to contact the local post office or contact the shipping carrier. 

### 1. Local post office 
* Find the post office with the zip code in the address in your order.
* You can check the PO list [here](https://docs.google.com/spreadsheets/d/1zIJV-v5i-86Dincfyka1hi3ST3O25fCTFp40UX7ZGx0/edit?usp=sharing)

### 2. Carrier contacts
* UPS contact: 1-888-742-5877
* USPS contact: 1-800-222-1811
* FedEx contact: 1.800.463.3339
* DHL contact: [here](https://www.dhl.com/us-en/home/customer-service.html)

|| Please be aware that for internationally shipped orders handled by DHL, the contact number will vary depending on the country. To find the appropriate contact number, you can perform a search using the format **DHL contact number + country name**.