> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Setting - FAQs

### Setting FAQs
*Quick answers for your concerns about setting up your Gearment account*

1. **Can I delete my Gearment account?**
You cannot delete an existing Gearment account. You can only request for account deactivation.

2. **Can I use Gearment’s warehouse address as the return address for my store?**
Yes, you can. However, Gearment does not support receiving or reshipping returned items. Any returned items sent to Gearment will be treated as canceled orders.

3. **How can I configure invoice information?**
To set up or update your invoice information in Gearment, please follow these steps:

* Go to **Payments** in the left-hand menu.
* Select **Payment method**.
* In the **Invoice information** section, click the **Edit (✎)** icon.
* Fill in the required details, including: Business name, First name & Last name, Email, Phone number, Country and State/Province, Address
* Click **Save** to apply the changes.

4. **How can I configure the API to create an order?**
You can find API document [here](https://developers.gearment.com/api).

5. **How can I include a gift card with an order?**
You need to configure the gift card (gift message) before adding the gift message content and printing it to be sent with the package. See how to configure the gift card [here](https://help.gearment.com/en-us/article/how-to-create-gift-message-15guza1/).

6. **How can I set up automatic product matching for orders with "at risk" items?**
You can go to Setting → General setting → enable the Agree order at risk feature.

7. **How can I use G-wallet for payment?**
To pay for your orders using **G-Wallet**, please follow these steps:

* Log in to your **Gearment dashboard.**
* From the left sidebar, go to **Payments → Payment method.**
* On the **Payment method** page, make sure **G-Wallet** is set as your **Primary account.** G-Wallet is automatically set as the default payment method once it is available.

8. **I created an order through the API but don't see the shipping code in the Gearment system.**
To receive shipping updates and tracking information for API orders, you need to set up a **webhook** in your Gearment account.

**Follow these steps:**
* Go to **Dashboard** → **Settings**
* Select **Developer settings** → **Webhooks**
* Click **Add Webhook**
* Enter a **Webhook name** and your **Delivery URL**
* In **Topic**, select **Order tracking updated**
* Choose **Version**
* Select the **Store(s)** you want to receive tracking updates for
* Make sure **Active webhook** is enabled
* Click **Save**

Once the webhook is set up correctly, shipping codes and tracking updates for API orders will be automatically sent to your system.

9. **What is a return address?**
A return address is the address where the order will be returned if the delivery fails. Please note that since your product is custom printed just for you, we do not take returns. All returns to Gearment warehouse will be disposed or donated.

10. **Which actions can I set up automatically?**
You can enable automation features for the following actions in **Settings → General**: Auto sync tracking, auto match products by SKU, auto approve orders, auto payment orders.

11. **Why is my order not including a gift card even though I have configured it to include one?**
If your order was created with a store that does not have gift card configuration or the order was created before the gift card configuration was successful, the order will not include a gift card with the shipment.