> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Order Updated With A Tracking Number

# HOW CAN I KNOW THAT MY ORDERS HAVE BEEN UPDATED WITH TRACKING NUMBERS?

All orders will be updated with tracking numbers in 24-48 hours since the payment time, except for orders with fast shipping. For those orders, when they are completely printed, the tracking numbers will be updated.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1qm4hyu.png)

Notification about tracking numbers will be sent to your registered email. In case you do not require to receive these notifications, you can turn off this setting. Go to **Setting** →  **General** → **Turn On Receive Tracking Codes Notifications Via Email as below:**

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/receive-tracking_wj95zh.png)

For those orders that are synchronized to Gearment app, you can configure auto sync tracking to synchronize your tracking numbers to the orders on your store. Go to **Setting** →  **General** → **Turn On Auto Sync Tracking as below:**

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/auto-sync-tracking_1phcjz.png)
For orders submitted via API, you can also set up a webhook to receive tracking updates automatically. Go to **Settings → Developer Settings → Webhooks → Add Webhook**, then select **Order tracking updated** as the topic and enter your delivery URL. Once enabled, tracking updates will be sent to your webhook endpoint automatically.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1x7ss88.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_qw6spv.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_kdvwha.png)

|| If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out via [chat box](https://gearment.com/) or[ Facebook page](https://www.facebook.com/GearmentFulfillment) as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful.