> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Missing Delivered Packages

# IT IS SHOWN DELIVERED BUT THE CUSTOMER CAN NOT FIND THE PACKAGE

**Email template you can use to instruct your customer: [Urgent: Follow-Up on Your Recent Order Delivery](https://docs.google.com/document/d/1_G-YzQqKJo3dAArY6zBUdWYnbPZXxKfnpsPsUYv7xRI/edit?usp=sharing)**

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/missing-delivered_15hx9mu.png)
Sometimes the package is shown **delivered** but the customer does not find it. Please advise your customer to take some actions below:
* Carefully check the mailbox, surroundings and ask the neighbor
* If the customer live in the apartments, buildings or complex, etc, double check the nearby parcel lockers/mailbox, mail center or ask the building guards
* Check the camera
* Contact the local post office for detailed information
If there is still no information about the package, you can contact our support team for a replacement; attach the photos of your customer’s feedback.