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# Instruction To Use Order Issues

# CREATE AN ORDER ISSUES TO REQUEST FOR A REPLACEMENT/REFUND FOR YOUR ORDER


If you need help with your orders, below are some channels you can reach out to our support: 
* Create an issue ticket on Gearment app
* Contact admin on Facebook Page [www.facebook.com/GearmentFulfillment](https://www.facebook.com/GearmentFulfillment)
* Contact support via Chatbox 

Of three options, Gearment ${color}[#f00505](**highly recommends**) sellers to create an issue ticket on Gearment app or contact support via chatbox.

**1. What is an issue ticket?**

Issue ticket is where sellers send replace or refund requests for an order.

**2. What are the advantages of creating an issue ticket?**

* Monitor your order issues more systematically
* Quickly search issues by date and store
* Easily track and resolve issues with shipping and products
* Ability to reopen any issue that remains unresolved
* Easily feedback and rate the quality of customer service and products when issue completed

### How to create ticket issue on Gearment app

* **Order Issues** → **Create Issue**

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1qyzbf0.png)

### **Order Issue Status Definitions**
**All:** All created issues
**Open:** Awaiting Response
**Processing:** In Progress 
**Resolved:** Action Completed – Pending Seller Verification.
                 The ticket will automatically move to "Closed" after 7 days if no further feedback is received from the Seller.
**Closed:** Completed 

* Fill in the required information

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1idqyhx.png)

**Issue type:** Choose order’s issue
**Issue details:** Describe order’s issue
**Effected item:** The number of defective products
**Additional notes:** Any additional information for the support team
**Image:** Provide the image of defective products