> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Create a Ship by Seller Order

# **Draft Orders**

The **Draft Orders** section allows users to create, manage, and process new orders before they move to the Sales Orders stage. Users can create orders through four methods: **Pull Order**, **Import**, **Manual Creation**, and **API Creation**. Additionally, the **Export** function enables users to download customized order lists for up to six months.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_j4k3sy.png)


### How to Create Orders in Draft Orders

###### 1. Pull Order

Manually sync orders from connected e-commerce platforms (e.g., Shopify, Etsy, Amazon) into the Gearment App.

**Steps to Pull Orders:**
1. Navigate to **Draft Orders ➝ Click Pull Order.**
2. Select the **Platform** (Shopify, Etsy, Amazon, etc.).
3. Select the **Duration** (time range to sync orders).
4. Choose the **connected Store.**
5. Click **Pull Order** to complete the process.

**Notes:**
* Set the sync time to **one day earlier** to avoid missing orders.
* The system supports pulling orders **within the last 7 days.**
* To enable **automatic syncing**, turn on **Auto Pull Order** when connecting the store.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1bqer7t.png)

###### 2. Import
Upload order data directly into the system using import templates.

**Supported Import File Templates:**
* **Gearment Template:** Standard format for importing order data.
* **Platform Label Order Template:** Used for importing orders that already include shipping labels.

**Steps to Import Orders:**
1. Navigate to **Draft Orders ➝ Click Import.**
2. Select the **Platform**, **Store**, and **File Type.**
3. Fill in order data using the provided **template.**
4. Upload the file by clicking **Upload** or dragging and dropping it into the upload box.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1u7jwop.png)

**Processing Workflow After Importing:**
1. The system **automatically maps products** from the file.
2. Orders must be **approved** (automatically or manually in Settings).
3. Once approved, orders move to **Awaiting Checkout.**
4. After payment (manual or automatic), orders move to **Awaiting Production** in **Sales Orders.**

**Import Process Overview:**
* Import Orders ➝ Auto Map Products ➝ Approve Orders ➝ Payment Orders

**Tracking Import Progress:**
* Go to **Logs ➝ Import Orders** to monitor the import history and status.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1m9ae3w.png)

###### 3. Manual Create Order

Manually create new orders or label orders directly in the system.

**Creation Methods:**
* **Manual Order:** Select products, enter the recipient’s address, and choose a shipping package.
* **Label Order:** Select a platform, add products, and upload an existing shipping label.

**Steps to Create an Order:**
1. Go to **Create Order ➝ Manual Order** or **Label Order.**
2. Fill in required order details.
3. Click **Checkout** to proceed with payment and move the order to **Awaiting Production** in Sales Orders.
4. Or click **Save** to keep the order in **Awaiting Checkout** (pending payment).

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1k46x1h.png)


###### 4. Create Order via API

For developers or advanced users, Gearment provides API integration to automate order creation and synchronization between your system and the Gearment platform.

**Steps to Create Orders Using API:**
1. Go to **Settings ➝ API Credentials.**
2. Click **Generate API Key** (or **View Key** if one already exists).
3. Use the generated **API Key** to authenticate requests from your system.
4. Send order creation requests to Gearment’s API endpoint according to the documentation.

**Reference:**
For detailed instructions on obtaining your API credentials and using them securely, refer to: [**How to Get Your Gearment API Credentials (New Version)**](https://help.gearment.com/en-us/article/how-to-get-your-gearment-api-credentials-new-version-12m147c/)

# Sales Orders Overview

Once an order has been **Approved** and **Paid**, it moves to the **Sales Orders** menu for production and fulfillment tracking.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/d/2/5/3d25223c2bf9cc00/image_1fsv88m.png)

**Order Status in Sales Orders**
| **Status** | **Description** |
| ---- |
| **On Hold** | Order has a design or address error that needs review. |
| **Awaiting Payment** | Order is pending payment. |
| **Payment Failed** | Payment attempt was unsuccessful. |
| **Awaiting Production** | Order is paid and waiting for production. |
| **In Production** | Order is currently being produced. |
| **Packed** | Order has been packaged. |
| **Shipped** | Order has been shipped and successfully picked up. |
| **Cancelled** | Order has been cancelled. |

###### Additional Features
* **Advanced Filters:** Search for orders using multiple filter options (status, date, platform, etc.).
* **Search Bar:** Look up orders by **Order ID**, **Reference ID**, **Customer Name**, or **Email**.
* **Export:** Download filtered order lists within a six-month range.
* **Duplicate:** Quickly create a new order from an existing order with **Packed**, **Shipped**, or **Cancelled** status.