> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How is an undelivered order due to an address error handled?

If an order is undelivered due to an incorrect address, Gearment does not support refunds or replacement shipping. You will need to confirm the address with the customer and place a new order.