> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gearment.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Failed Payment

# I CANNOT PAY FOR MY ORDERS

### When you cannot pay your orders, please ensure you have completed all of the below steps:

* A default payment method is already selected. [Payment Settings](https://help.gearment.com/en-us/article/payment-settings-1qdgsu/)
* Your balance is sufficient for payment. 
* Legal information on your Gearment account is updated. If this information has not been updated, you can follow the instruction at: [Update legal info](https://help.gearment.com/en-us/article/legal-information-155g2dq/)
* Return address is updated. If not, please follow the instructions at: [Configure return address](https://help.gearment.com/en-us/article/configure-return-address-b48mam/)
* The order has been matched, and approved and the address is verified. [Match and approve orders](https://help.gearment.com/en-us/article/how-to-process-my-order-13p9gk3/)

You can set auto payment or pay the orders manually. 

**1. Auto payment setting**

To set auto payment, please go to **Setting** → **General**  → **turn on Auto payment order**. If you set auto payment, you cannot choose to pay orders manually. The orders will automatically be charged every 4 hours.

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/image_1ktpig9.png)

**2. Manual payment setting**

Choose **Order ID** → Click on **More actions**  → Choose **Make payment**

|| Account set up with auto payment cannot make manual payment. 

![](https://storage.crisp.chat/users/helpdesk/website/3d25223c2bf9cc00/image_1xrztav.png)